Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Joshua was phenomenal; the customer service line was not
Joshua was phenomenal. He was timely and came when he said he would. The repair was quick and took no more than 15 minutes. The customer service I experienced with the first repair person was not great and the second repair person never even showed up. I wasted a day at home waiting and never received a call or email to say nobody was coming. When I asked what I got for the inconvenience, the representatives refused to do anything and kept transferring me back and forth between the service department and the warranty department. I sent tweets to Sears about it and was directed to send messages via FB only for that person to act ignorant about everything including telling me that I never had an appointment! I felt like I was being punked. Despite the amazing service I got, I won't ever use Sears Home Services again. If customer service is lacking, the company doesn't deserve my business.
Ieisha H,
Southfield, MIBest
He is very good in his job and has a wealth of knowledge. He conducted the job in a professional manner
Santigi K,
Chester, VAOven repair
Aidan was efficient and worked hard to get our old oven fixed an up and running again. He was polite, neat and tidy and very professional. A great technician!
Edward O,
Shoreline, WAService to electric built in oven
Service provider did a good job determining the problem with this oven.
Gary N,
Bedford Hts, OHTechnician
Donald did a great job. Truly satisfied. He fixed my oven in a timely matter I was able to do my baking in time to party. He knows his job. Thank you again. So grateful. Blessings Geri
Geri N,
Kailua, HIHappy camper
My technician reached out to me prior to his arrival to confirm my appointment at which time I was informed of his approximate arrival time. Upon arrival I greeted him and I was greeted in return. I proceeded to show him to my kitchen and I described the problem and Julian proceeded to disassemble by oven gaining access to source of the problem. Julian then informed me he had to out to his truck to retrieve the necessary part. After installation of a new igniter my oven was reassembled. Service was completed expeditiously and the job site was clean. I'm a happy camper.
Agnes M,
Chicago, ILGood service
Mathew was prompt and courteous and took time to explain things
John W,
Bettendorf, IABest of technician
Very professional and best service, diagnosed and solved problem in day
Tony N,
Norman, OKexcellent service
Charles was polite and quick. he did a good job finding and fixing the issue
Mike K,
Peyton, COOven Repair
Joshua was very professional and explained what he did after repair was done. If need be will as for him again.
Sue L,
Massena, NY