Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Knowledgeable and courteous
It was a pleasure having Juan repair our KitchenAid double oven. He was experienced, knowledgeable and provided a thorough explanation. He was personable and courteous. An asset for your organization.
Katherine C,
Wyckoff, NJReview
The technician was great and very knowledgeable of the workings of my oven.
L A,
Oakland, CAGreat Tech
Highly recommend Josh. Engaged with us and explained what was going on at all times.
Betsy H,
Williamsburg, VARockstar Cris with Sears Service
Fast, thorough, informative and wicked smart. Gave several options and explained the Sears Extended Service Warranty great! Will be using them again for sure!
Jeff P,
Columbia, MOCompetent and Courteous
Elisha came to my house today to help with my wall oven. He previously helped with my dryer. Both times, I have found him to be 1) courteous and professional 2) efficient and 3) competent. Much appreciated!
Rebecca L,
Lenexa, KSVery efficient and knowledgeable.
Quick service Igniter was ordered for top oven in double oven, and delivered within days. Andrew is a professional, knows what he is doing. Would recommend him without reservation. THANKSGIVING WAS SAVED!!
Linda M,
Tucson, AZGood person; broken system
First visit, excellent repair guy says I need igniter and spends 1 hour on smatphone trying to make it happen. Follow up appt, tech did not have igniter, and scheduled another F/u appt for 11/22. I tried for 2 hours to reach a service person on phone to assure igniter was ordered but only got phone tree and no humans. I was able to add short comment to 11/22 visit saying "dont come without igniter". Ambrocio arrived and said igniter had not been ordered. Anticipating this, I had purchased and received an igniter through Sears Parts, and Ambrocio quickly installed and tested igniter. Lesson? Make it easy for customers to contact a Sears human!!!
Dana L,
Berkeley, CABest service excellence
The person came right on time and with a very short time was able to fix the issue!! We are ver happy with the overall experience!!!!! 5 Stars
Achilles K,
Aventura, FLGreat service!
Sloan was very professional and helpful. Highly recommended! Thank you!
Janice S,
San Jose, CAFrustration
The technician, Jeb was and is always competent and personable. My frustration is not at all with him or his expertise. I requested service for my Built-in Microwave Oven. The technician showed up with an order to fix my Oven. He was not able to get in touch with anyone for authorization to fix the Microwave. After about 20 minutes he did get information from someone who told him that I did not have coverage for my Built-in Microwave. I then produced my contract which clearly showed such coverage. He was still unable to get authorization to do anything further. This was almost an hour of wasting his time and mine. I have been a customer of Sears Home Services for over 15 years. This past year has been fraught with difficulties and frustrations. You can review my records. I have probably made at least 40 or 50 calls trying to resolve a number of issues none due to any inadequacies of the Service Person. Please have someone with supervisory or management authority contact me to resolve this issue. I believe I have already been charged for a call that is without results f any kind. I would like that $100. charge returned to my account forthwith. And yes, I have tried calling but it seems impossible to get past the automated voice contact. Doris (808)639-0550 Having read the guidelines I have removed my full name and pertinent information. I assume I can be reached in the manner Sears has reached out to me for this inquiry.
Doris J,
Kapaa, HI