Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Great experience
Jim was on time, knowledgeable, polite and friendly. He explained what he was doing why the appliance was not working and told me what my options are. Excellent customer service.
Christopher Y,
York, MEHonest and Reliable.
FIVE PLUS for Mike and David. Great technician!!! He and another technician, David, came by today to repair the bottom element in the top oven of my double wall oven. Explained everything. Took great care to protect all surfaces. NEGATIVE FIVE for Customer Service. The frustration is with scheduling. All you get is an AI assistant doing all the scheduling. My appointment was rescheduled 4 times. It cancelled one appointment after I sat home all day waiting. Another had to be rescheduled because AI didn't schedule the helper. Then I couldn't apply the coupon I had. I called Sears Home Services. Talked to someone who was obviously in another country. All I was told we can't do anything the Service Order is closed. The repair just left within the hour. No wonder Sears went out of business. Wonder how long Sears Home Services will last.
Leonard P,
Salt Lake City, UTFantastic Human
If I ever go through sears home services again, I would want Mark. He explained everything he was going to check clearly and efficiently.
Alex K,
Milford, NHMicrowave repair
Your technician was very knowledgeable about appliances. He knew the exact parts to order and got it done in a timely manner. If I use Sears again, I hope he's the repair man.
Karen H,
Denison, TXProfessional
Just wanted to say that we were very happy with Brian. Professional and knowledgeable. Definitely an asset to your company.
Michael T,
Whitehall, PAOven repair
Saul was professional, knowledgeable, and was willing to find out how to get the best value for me via this service call.
Courtney L,
Aurora, ILProfessional
Explained details, easy to work with. Honestly gave all options.
Linda B,
Broken Arrow, OKNice /Professional
Very quick to diagnose and repair my oven Thank you
Tina W,
Seaside, CAAppliance Owner
John was expert and extremely knowledgeable. He was very helpful and answered all my questions. I highly recommend him.
Buel C,
Raleigh, NCKarl
Carl did a wonderful job. Most respectful person I ever met. Very helpful and honest. Very well mannered.
Marianne P,
Howell, NJ