Midea Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
He was on time educated us on our product and made sure he didn't leave without our Frig being repaired.
Rosa T, Toledo, OH
I did not ask for title
The technician was perfect. It's the scheduling and dispatch systems used that is very frustrating. Not ever was there a phone number presented to speak to a person. Always having to wait for almost a week for any service.
David S, Knoxville, TN
Excellent!!
Great guy to work with. Had an awesome personality and knew his stuff. Very professional! Thanks for the help!!
Bryan B, Lillian, AL
Love Ross!
Ross is like the Ross from friends but better. He fixed everything and now I'm happy!
Samantha C, Chino Valley, AZ
Dishwasher
He was efficient and was also very informative and professional.
Rhonda S, New Castle, PA
Thank you for your help
Although he wasn't able to fix it because of information not available he was fast and professional.
Katie, Allyn, WA
Tech
He came out to diagnose why the fan was squeaking. After he left, the unit won't turn on at all. It's 90* in the house. We can't live like this!! Come back immediately and fix this!
Kellie M, Morristown, AZ
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on May 13, 2025
Horrible experience
My appointment was originally scheduled for Tuesday. The first issue was they gave me a 9 hour window 8am to 5pm. Tuesday morning around 10am they called and said the technician couldn't make it and had to reschedule for Thursday again we were given a 9 hour window. My wife had to reschedule appointments and waste the entire day for the technician to show up at 4:58. He was there for 5 minutes and said there was nothing he could do and left. He said he would call the warranty company in the morning and let me know but I had to reach out to him at 4 pm the next day after I talked to the warranty company and found out he had done nothing. He didn't respond for an hour and then said he called and they were assigning a different company to the call. I don't think this was Ignacio's fault. This was completely on Sears home services. The fridge make and model was in the work order so they should have know right off the bat that they couldn't handle it. Ignacio said he didn't get the work order until 3pm on Thursday even though the appointment was rescheduled on Tuesday. Bottom line is I believe that Sears home services have no idea what they are doing and are just ripping people off wherever they can. This was a home warranty claim so I didn't have a choice but I would rather take out a loan or max out a credit card to fix the problem than deal with this company again!
William M, Yuma, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on July 20, 2024
Nothing done
Did not do nothing and took a service fee. Said did not work on the refrigerator I needed serviced.
Monique S, Greensboro, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 19, 2023
