Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Highly disappointed in Sears
While I won't blame all my frustration on Warren, I did find it quite irritating that he he seemed determined to make me feel like an idiot for scheduling a service call for my 13 year old Advantium. I am even more irritated, however, that I received two solicitation calls prior to the appointment acting as though they were confirming the appointment but really calling to peddle the insurance program. And then even worse was the fact that I committed to the ridiculously high $249 service fee (noting that solicitor #2 said 'oh no - it won't be over $150 - $250 is crazy high') only because it would be applied to the cost of the repair. So I feel like I was completely taken advantage of given the part I needed was no longer available. I feel that Sears should the allow me to apply the $249 to the purchase of a replacement. I am VERY unhappy with my experience and will not look to Sears for repairs or to replace my appliances (the rest of which are Kenmore Elite) in the future.
Dana D,
O Fallon, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096524443
Microwave
Send someone else. I want my microwave fix wanted to do things the other two technicians didn't required . I wasn't let him take my microwave down he could have fix it where it was none of the other technicians want me to sign anything everyone could be consistent when they do repair
Donnie M,
Florence, SCCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690575361345
repair
Douglas did not fix my microwave, Travis P. The app that is being used does not work properly. It showed Douglas was coming at 3:30 and Travis called at 10:55 and showed up around 11:10. It still showed Douglas was coming at 3:30 after Travis arrived. Travis was very professional.
Demosthenes C,
Virginia Bch, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413641865