Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Not a good experience
got out truck took a picture of our front door got in truck and left later we got a sorry we missed you email I was looking right at him ..second week new tech issue resolved with microwave but have serious issues with Sears. Look to hear from us ..
Courtland H,
Garner, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562371125
very bad experience
Isaiah E came to the follow up appointment. Part were ordered by my initial tech Shane who diagnosed my microwave and ordered parts. Shane ordered magnetron, thermostat, fuse, and capacitor to be replaced. Isaiah came and decided to ignored Shane's diagnosis and said only fuse needs to be replaced. Even after I asked him multiple times he claimed other parts does not need to be replaced. Again, he only replaced fuse and send back the other parts. Couple weeks later microwave shorted sparks went and the entire microwave burnt. If Isiah would replace all ordered parts that would have never happed. Another tech came back to 4th follow up appointment said I will receive a replacement. I never did! Beware of this terrible appliance service as they will damage and leave you with high replacement bill.
Anna B,
Carpentersvle, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468852978
Microwave
Peter was not willing to help me find the size of the microwave that he declared unrepairable.
Ashok R,
Marriottsvl, MDCustomer service response - Ashok, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693863773204
Disappointed
Paul never showed , although I got a message that he had arrived. Parts still in box, no repair. Now I get notification that job is complete. I need to hear from him. Job #000816940520496
David C,
Parowan, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518602502
Repair service
Got a call at 4:30 pm , he told me he wouldn't make it today. He had the circuit board sent to my house , I received it. Microwave still working. He said he could replace it if it stops working. If it doesn't break , he will replace it next year. I'm fine with that. Not sitting at home anymore!
Todd W,
Edwardsville, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692921237143
Broken Microwave Handle
Your technician came to my home to look at a Microwave handle that broke loose at the bottom. He was sent through a Home Warranty which I had at the time. I was not present as I was unaware that he was coming on a Saturday as I had made other plans. My wife and her sister was home when he came. I was declined coverage through my Home Warranty Company as it was determined that the door was broken due to force and not wear an tear. The microwave was made in Dec. 2019. Neither one of us pull on the handle with any force. I am at a loss on how that was determined. Not happy at all on that was determined.
Mike,
Germantown, MDCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653673226
Worst tech
It should be zero star!!!!! He was honest enough to let me know that he doesn't have much experience with garbage disposal. He watched youtube to attempt to repair it. Which he was unsuccessful. He just looked at the microwave for 5 minutes, didn't even attempt to try to fix it. He spent more time calling Sears than getting the problem fix. Even then he couldn't get hold of anyone. It was very pitiful to watch and comical too.
Josephine L,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654988033
dissatisfied with the service
The technician replaced the fuse but never said why the fuse is blown. It's not the first time it's been replaced. It's obvious that there's a problem inside the microwave. I don't understand why they don't check it more thoroughly or wait for a short and bigger damage.
Luis M,
Sacramento, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221402651
Unsatisfactory
He never showed up between 8-5. He did call at 7 pm. Said he was on his way. I said never mind. Lost a whole day because of no communication. Need to reschedule and make sure the tech will be here between 8-5. Also a 9 hr window sucks. This needs serious improvement.
Rich W,
Ocean Springs, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691788578867
microwave repair
Burning smell coming from microwave which he diagnosed as problem with transformer. However, the same smell continued to come after the transformer change and asked to review again, refused to acknowledge the problem and got angry!
An C,
Brookfield, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183604055