Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Micro wave door replaced
Trash left on job. Can't dispose of it myself. Disabled. VERY DISPLEASED.
Joseph Korfhage,
Schodack Lndg, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1707428175621
Did not know anything
Horrible experience
Saleena M,
Edison, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707428370291
Work not done but tech was nice
Nothing happened. He literally left - apparently I have two accounts I've been paying for and they couldn't figure out what to do
Caraline M,
Hendersonvlle, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706366291665
Fixable or not??
I felt like he was more worried about getting the money for the deductible more than trying to fix the appliance. He thought he knew what the problem was and it wasn't. When he needed to contact the home warranty company he took all his stuff and left without telling me he was leaving. He then called me trying to explain what the real issue is with the appliance. He tried to say it has been messed with before. We have NEVER had it worked on before. It has worked just fine up until a week ago AND it is 7-8 years old. I was very insulted. I just wanted it fixed and now I have no idea if it is fixable because he did not tell me one way or the other.
Heather S,
Moline, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1705971158772
Microwave repair
The tech got here early which was great. The repair was made quickly also great. We tested it and heated a cup of water. 4 hours later when we wanted to use it for dinner, nothing. Error codes.
James R,
Plant City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925583560
Horrible Experience
The worst experience I have had. Service Repair man extremely unprofessional. Said he would not take down microwave, we went ahead and took it down, he said he would be right back in and left. He never even looked at the unit. Said it looks like something exploded, the unit looks brand new except for some grease from the stove top. He also mentioned that we are responsible for anything over $300. I spoke with Assurance and they do not understand why he would say anything about what is covered or not. He told us that parts are not available for the unit, We have no idea about a solution since he just left. We do not want this service representative back.
Pierrette K,
Bettendorf, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1704753122711
Microwave door needing repair
Abdul Aziz needed help finding my house. Required I go two blocks down street to help guide him to my house. Came inside and looked at interior of microwave. Seal which prevents radiation leak is broken. He declared glass seal cosmetic aspect. It is a safety feature for the microwave. I do not recommend Sears Service department. Poor service provided for customer.
Elnora W,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704753068707
Microwave still not working!!
He was professional, not messy at all and good personality. Microwave still not working after the repair parts put in. HELP!!
Mark B,
Lafayette, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703198662978
Microwave
Technician did not try the vent, which was the issue. Said there was nothing that could be done after looking it up on his phone. Also was supposed to have come in 11/30 and when asked about it did not seem to remember and said the notes said someone knocked, but we were home all day and have dogs that bark excessively when someone is even near the door. Plus I never received a text that the technician was on the way on 11/30 as I did on 12/14. Needless to say, the issue has not been resolved and I will be calling for another appointment and asking for a different technician.
Anjalie B,
Laramie, WYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1702595596536
The tech was great …he repaired the microwave door and ligh.
Keith deserves 5 stars !! He completed the job in a timely manner and was professional and friendly.
Catherine Byrd-Sitarski,
Stone Mtn, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1702509272430