Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Arrived 2 hours late
The repair was fast & simple. They were reportedly going to arrive at 8 am, but their van reportedly had a flat. They arrived about 10:30 am. This tardiness follows a long saga of issues with SHS automatically rescheduling my appointment to date(s) when I was not available. Every time the auto-rescheduler put my appointment to an unacceptable date (almost daily for three weeks), this crappy feature resulted in me having to contact SHS to repeatedly put the appointment back to a workable date. I plan to forever avoid using SHS again due primarily to the screwed-up appointment changing system. The technicians themselves were competent and cordial.
Guy M,
Sulphur, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717881643990
Microwave Repair
Did not repair the microwve poblem. Have a harsh comment to the costumer.
Salvador V,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717802381043
This seems like AMERICAN HOME SHIELD SERVICES
The technician was here less than 10 minutes. He spent more time telling me what he couldn't do. No tests were performed and no paperwork provided. I felt so dismissed and frustrated.
Kenya B,
Elgin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717105081840
The worse Sears service
Since February 13, we have been trying to get Iskander appliance repair to fix our microwave. They are the worse appliance repair company. They absolutely do not have the knowledge to fix anything, they are rude & liars.
Denise H,
N Middletown, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1711670424639
You asker for the review
Terrible, it was clear upon his arrival that he had no plans on fixing the microwave. Attitude was negative, spent alot of time on his phone, and heard him on tgr phone threatening whoever that he would leave in 15 minutes if they didn't do whatever it was he needed then to do because he was sooo gar from tulsa, a whole hour he was saying. He made no attempt on fixing the machine and said he would request a buy out, wasnr worth fixing. We've been like 2 months without a microwave now due to yalls crap service with no resolution or fix in sight.
John B,
Bristow, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709772702299
Microwave
Eli didn't know how to repair the microwave, so he made up reasons why it wasn't working.
Granville H,
Busch, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1709167545097
bad experience!
the technician order the part twice incorrect and after 2 months they said they could not fix the microwave. no communication during the process and just a waste of money, time and lots of headaches.
Mario M,
S Padre Isle, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989450326
Poor and expensive service
The diagnostic fee is too expensive evening if you have a warrant on your appliances. The 8 to 5 schedule appointment is too long. I fervently believe that cost of services, schedule time of services, and the diagnostic fee needs to be reevaluated . You maybe carry the Sears name but the consumer is not getting quality service.
Gregory G,
Phoenix, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989383615
Horrible service
After 4 visits my microwave was never repaired, unable to reach a supervisor, no good number to reach anyone. My microwave was replaced back over the stove in pieces. I would not recommend Sears A&E to anyone.
Inez B,
Tyler, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708985366230
Ripped Off
Service Rep was pleasant, however, he could have saved the trip. I indicated what brand of microwave appliance when making the appointment. They do not work on that brand. If I had bought a plan ahead of time they would have replaced the microwave. Waste of time and money.
Mike F,
Arrington, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708985322699