Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Repair
He came this morning and said the microwave can't be repaired and he left like the other guy who came for the fridge
Jean O,
Randolph, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1722980326647
Never called ahead of time
I am moving out of a house and needed a microwave fixed. I told Sears multiple times through text and calls that I wasn't living at my house and needed to be called ahead of time when the tech was on his way so I could be there for the appointment. They gave me an 8am-5pm window so super unhelpful. The guy showed up at 8am sharp, didn't call ahead of time, no notice. Said he saw the vacant driveway and left. Didn't think in that moment to even call me to check. I found out through an automated email he canceled it. I've tried calling sears again and again to get it done today and all I get are bots and "we'll put you on the list to be called back do you don't have to wait an hour". Guess how many callbacks I've gotten? Zero. Every time we use Sears they absolutely suck. Unresponsive and unreliable. Guess I'm paying out of pocket for this microwave...
Shelby L,
Urbana, ILCustomer service response - Shelby, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722893969914
Impatient and poor communication
I advised the company that I had to work from home and I could not step away at any moments notice and that the agent would have to wait. I tried to reschedule the appointment to a more suitable time, but they would not. They said they would accommodate me. The agent said he was here and I explained to him that I could not step away and luckily my husband was able to answer the door. The agent was demanding a payment method different from what was stated multiple times that was acceptable. I was stuck on a phone call with my work. The agent said , whatever was going on was not covered yet when I called CHOICE warranty they said it is covered and they're going to send a different company out later !! The representative said he had other things to do and left. He did not respond to any of my text messages even when I apologize for not being able to come out..
Melanie A,
Alton, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722462620640
Microwave Issue still not fixed despite new parts
Our Microwave was making rattling noises and a burnt smell was coming when we tried to heat anything in it. So we called Sears Services. The technician came out, ran diagnostics, ordered parts and then returned back in 2-3 weeks to install the new parts. He installed them today and within a few hours, we had the same issue as before! Our microwave is no longer working again, making the same rattling noise and giving off burnt smell.
Shweta S,
Basking Ridge, NJCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722117021937
This review is not about Mike but Sears Home Service
The original was on 6/28. It was rescheduled several time without anyone informing me. Twice I waited all day no one called me to let me know that they would not come. One was on the calendar, but no tech was assigned. I had to call and find out myself. In all I wasted about 24 hours waiting for the service. Finally, Mike had the decency to call and informed me that the title of the call was for a microwave and the item that needed to be repaired is the range hood. The fan is not working. This is a nightmarish service. I would not recommend it to anyone.
Dat N,
Lewes, DECustomer service response - Dear Dat thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721771279688
Did not test repair and it did not work!
Tech did not test repair. Said he was unable. Prob was a lamp that did not illuminate. One possibility was a bad bulb. Another a bad socket. Another was a bad switch. Replaced switch. Light did not come on. Claimed he did not have bulb to try. Did not check socket. Said he was sure it was switch. Repair failed. Complete lack of diligence and thoroughness.
Michael A,
Skokie, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721698967393
Bad service
Bad service, I waited 3 appointments for the microwave to be fixed. The technician came with a bad attitude, he did not bring the necessary tools, he was asking if we had them so he could use them, he damaged my dining room table and left the microwave wrong by unscrewing the screws, I made the report and I did not have any response
Yessica V,
Woodbridge, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720561074847
Microwave
Horrible and not worth the money. Complete joke. Home warranty is a joke and just a scam to get money from hard working people. I would give minus 5 stars if I could. Dropping this joke of a warranty
Melissa G,
Newton, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719695595137
Bad experience
After 3 visits and new parts , the issue is not resolved. Left us in middle of non working issue and I need to follow up with home warranty or find new technician to replace
Ajay G,
Milpitas, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719350981249
Liar
Tech did not call, tech did not come. There was no missed call listed on my phone, I work from home and was there all day. And I check my ring door bell and he never came. But listed that he came and I wasn't home and closed the work order. This is absolutely ridiculous!
Donald F,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718400001094