Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Most Unprofessional Technician Ever
This technician got to my house and text me saying that it looks like to had been a fire. I asked him to send me a picture of it. He sent me a picture. There was no smoke, or burn marks, just erosion of the plastic covering that exposed the metal. After looking at the picture I told him that it had been like that for a while since I lived there and there was never a fire. I also asked him was the microwave heating up. He never answered my question, he sent me the same message saying that it was dangerous. I asked him could he talk. He said that he was on the phone with cinch. He told me that Cinch would be contacting me about my options and that they would not be preparing the microwave and Cinch would be contacting me. After he sent that I waited from 8:58 until 11:17 and I text him and I asked him to please give me a call with an update because Cinch had not contacted me. He told me I would now have to contact them. I said ok but I also asked what were his findings as I would like to know what's going on and what you reported. He said my findings are in the report to them and I would have to contact them again. I said thank you. I texted him back asking him if he let my tenants know what was going on he said "No, they do not speak English." I asked him did he leave any documentations about his findings with them he said no. I said thank you. The lack of communication concerning what he deemed to be dangerous in my home was very negligent on his side. There were not directions, suggestions, and or tips from him to tell me to let my tenants know that they should not be using it. There was no report giving to me so I can direct my tenants. He wouldn't even tell me if the heating agent in the microwave still worked or not. I have had many technicians to come in my home who have given their expertise concerning my appliances. Their advice, or tips simply helped me and or my tenants navigate through the issue safely until they were fixed. Ken was terrible!
Terrica S,
La Vergne, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725920848761
Microwave
Still not working they should have tested the water that was not hot
Elizabeth A,
Apple Valley, CACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725744623111
Nothing got fixed Once again
I was given a time between 8-5 to fix the microwave that was previously supposed to be fixed. No notice as to when they would show up at all. This is the 3rd time I have been given the time between 8-5. I bought a warranty and it has been a month and a half and it still hasn't been fixed. To schedule again it will be at least another week maybe 2 and will get the same run around between 8-5. This is the worst customer service I have ever experienced!
Steve W,
Hannibal, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725671335699
Tech was at my home to work on microwave unit.
Service was good and tech was very professional. Parts to repair were no longer available.
Livia G,
Maywood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1725312777422
Poor service!
Too long to provide repairs after service call and parts were delivered. Scheduled and then rescheduled several times. It makes you have to be waiting for repairman to come from 8-5 several days because of rescheduling after you have waited. Very frustrating! I do not recommend to others! Only took about an hour to replace the parts and get our microwave convection oven working once they got here. The problem was just getting them here. If you are unable to get to the customer sooner than mine (one month) , I do not believe you should take the job!
Ronald R,
Millbrook, ALCustomer service response - Dear Ronald thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724968764876
Frustrated, Unhappy Customer
What is wrong with your Sears personnel? Keith never arrived! I received Txt verifying time of arrival from Sears service dept. but a No Show of a repairman. Frustrated, waited 6hrs! Concerning this; I've tried communicating with several Sears warranty/service Reps. My Calls were put on Long holds and hang-ups. Still nothing accomplished. No service repair man ever showed up at my residence on 8/26/24. No service repair as of yet, on my microwave. I Still need replacement of screws, also Deductible Waived as written by Dean -Warranty Dept.
G,
Elk Grove, CACustomer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724881905524
Poor service!
So I had an appointment this morning for my microwave to get serviced and absolutely no one showed. No one called or informed me that they were not coming! It's been over a month now that I haven't had a working microwave! This is ridiculous at this point.
Jean O,
Randolph, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724539392164
Unhappy
I informed the technician I would be out for a meet-the-teacher appointment late afternoon, but, otherwise, I would be home. He said he would contact me when it was closer to time. I never heard back. When I checked for an update, the system said the claim was closed out due to me declining service. I never declined service, and now I'm continuing to be without a working microwave. This is unacceptable.
Johnny F,
Tulsa, OKCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723671266612
Worst repair person (s) 3 males
It was the worst experience thinking I was just disgusted at the fact that the technicians would have the professionalism to demonstrate back to the customer that it was completed And in good working condition however when I went to turn the microwave on it didn't work ….while they were working I was in the garage ….i did ask the technician if the microwave was fixed and he said yes….when i finally called the Technician back that the microwave was not working he told …I can't do anything about this I already closed the ticket and i can't go back on it so you have to deal with it…call back to the warranty dept….absolutely WRONG ….he needs classes to complete on customer relations before going out again. Vee the customer
Sandra P,
Visalia, CACustomer service response - Sandra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723066215679
Microwave
Came out yesterday and worked on the microwave and did not fix anything.
Darnell W,
Portage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722989566414