Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Owner John Kolle
Never was an Omar here. There was a Steve just here with a helper. They replaced the magnetron and capacitor and rehung the unit. After he left, I tried it, and the cavity light is not working. I need the cavity light working and I am not paying for any more parts and labor. When someone comes to fix the cavity light, they can pick up the Diode that I already paid for, and they did not use. Ii need a credit issued for it. It is still in the original packing. This experience with Sears Service has been horrendously bad. I do not blame it on your service men. They have all been very nice. Your dispatching and service reps don't appear to know their right hand from their left. Your first service man was here on 9/10/23. It took 116 days for you to get the few parts changed. Your markup on the parts is absolutely ridiculous. I cannot recommend your service to any friend.
John K,
Antioch, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727387705817
Microwave
Nothing done the appliance stays the as it was. I sm unhappy.
Mirza A,
St Charles, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727129246364
Microwave repair
Repairment diagnosed a broken thermostat due to 11 years of range cooking under microwave, causing fan to come on. They ordered a new thermostat and received a wrong one In second repair visit they bypassed the thermostat with a wire, the microwave run for a second and blew a fuse Then they reported a power surge caused the blown fuse, and did nothing
Omar G,
Cedar City, UTCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726952241786
Disgraceful of time
I rearranged my whole day for an appointment time of 9-12 today. Technician no called, no showed. Didn't get a call until 1:30. All ready changed providers. I understand things happen like trucks breaking down but the homeowner needs to be made aware during the scheduled time.
MR,
Argyle, TXCustomer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726869118006
Technician NEVER SHOWED UP
Did not show up. No qork never was done. Never came to my house.
Renee D,
Cincinnati, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726703668539
Thor microwave repair
He didn't call me before he was coming or answer my calls or texts that said my neighbor was letting him in. And then someone signed a receipt that said it was the owners signature
Tinisha S,
Smithville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726532686220
No good
This guy have lots of excuses and always lai with coustmer and totally unsatisfied work 👎🏻👎🏻
Balvinder K,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726271031088
person pretending to be a repairman for your company!!!
This man came to my home to repair my microwave. He said he could not find the part for my over 10 year microwave. He spent his time in my kitchen doing a sell pitch for insurance for all of my appliances. He charged me $249.00 to listen to his sell pitch. I still have no working microwave and $249.00 less in my account. You will be hearing from me later, after I calm done for this ROBBERY.
Lori F,
Bartlett, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726271025616
Not satisfied can't reach a human
The tech was nice. I thought he had fixed my microwave. But 45 minutes after he left I attempted to use the microwave and it again tripped my breaker switch. I attempted 5 time to get a person through customer service but each time the phone disconnected. What does it take to get a human on the line. I waited 5 days to have my microwave fixed. A technician so call fixed it but it's still not working. Signed disappointed.
Antonio R,
Bolivia, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100492029
Company doesnt know what they are doing.
This issue was taken care of several weeks ago!! Dennis was very polite. Not his fault that he was scheduled to do a job that was already done. I'm glad I was able to reach him so he didnt make a wasted trip!!
Leona L,
Mentor, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1726004837587