Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Microwave
Didn't really do anything Needed to order part, need new panels and he didn't He looked also at the dishwasher and said it's not drying so we need anew heater part , now I called again for new appointments
Orly S,
Agoura Hills, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740004559510
Incomplete paperwork
Visit was great, the guy who came out was kind and knowledgeable and we cut a check for services. The 1 star is because the backend paperwork was supposed to be submitted to our home warranty by Sears/this tech. Instead our check was deposited and paperwork lacking details needed to move forward with our warranty were submitted. We are on week 3 without our appliance or any path forward for resolution, and our home warranty has stated that Sears won't get back to their multiple outreaches. We have had to take this into our own hands now and follow up with Sears / Nelzon.
Rebecca O,
Round Lake Beach, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739572237760
Terrible experience
Tech showed up, said it was a two man job, never took anything apart, went by my husbands diagnosis, estimated 1200 in parts and was gone in less than 20 minutes. Would never recommend this company
Caroline S,
Quincy, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739486027252
Not a good technican
This is the same person that came to my home Friday and left sighting he had an emergency. On Monday morning he took my microwave apart and said he needed another technician to help him reach the fuse and stated he would need to come back again although he had the part! This was a complete waste of my time and money!
Tsion M,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739313137753
Very bad experience
Tech was disrespectful. Even with his years of experience he needs to learn to have some refresher courses in his interpersonal Skills with dealing with his customers in their homes. Maybe since I was his 5th customer he was too tired to troubleshoot my appliance
Marco D,
Corp Christi, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1738190035559
Tech no show
Tech cancelled appointment for the second time on the appointment day…
Curtis B,
Midland, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1738103982212
No show.
After making 6 appointments to repair my microwave, no one has ever showed up for any of the appointments. Each appointment day I waited from 8 a.m. to 5 p.m. before you cancelled my appointment and then rescheduled it. The last appointment you indicated that the technician was at my house, making the repair. That is a lie. No one ever showed up. I have now wasted 6 days of my time waiting for someone to show up to repair my microwave. The absolute worst customer service I have ever experienced.
John K,
Nashville, INCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737239663078
Repair microwave
There was to techs one was very rude, told me to be quiet while they 🤔 they left my kitchen a mess, didn't pay all this money to be told to be quiet 😤
Kathy M,
Mathis, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957560163
Unpleasant individual, but issue was resolved
I recently had someone perform a service to repair our microwave and inspect our furnace. While I believe this person had the necessary technical knowledge, their demeanor toward both my wife and me was rather rude, unprofessional, and occasionally inappropriate. Some of the comments made toward my wife, while not outright disrespectful, were not suitable for someone providing a home service. Both my wife and I felt uncomfortable and upset by the interaction, particularly her. For this reason, I would not want this individual to return to our home for future services. That said, the issues with the microwave and furnace were resolved successfully.
O M,
Scott CountyCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733438093742
Microwave
He never does anything when he comes and he rude
Mary F,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352300121