Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
NEVER showed up
He lied and never showed up 4 TIMES! The parts to fix my microwave are sitting on my kitchen table, but no technician 4 times in a row. He sent pictures of a black screen saying I wasn't home. I have been home EVERY.SINGLE.TIME!! This is ridiculous, not sure how this company stays in business!!! And now I get this to review his service..ha what a joke, lack of service is more like it!!!!
Meridith B,
La Plata, NMCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1746835265407
Lied to customer
This technician asked me to signed his arrival and it was not ! It was something that said that the problem with the microwave was a pre-existing problem. Lier, is not ok!
Patricia G,
Altadena, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1745444888544
No show
They are playing games ! I have an appointment but nobody show up and it is no the first time. They keep playing around. While I wait to get the repair. Very disappointed!! Poor costumer service from India call center.
Viviana G,
San Jose, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744925910795
He never came or call at all no show
Sears is just wasting my time with their appointments. It is the second time that give an appointment and nobody show up. It is very frustrating deal with them and the call center from India.
Viviana G,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1744925889379
poor
He is the rudest person I have ever worked w. He is a horrible reflection of Sears - No help at all
MC,
MaCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741729905711
bad
after the technical left i try my microwave and is not working i feel very frustrated
Claudia L,
Tacoma, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741137290872
Customer
My experience with you is that you overbooked your technicians causing your customers to takeoff work and get zero pay for no reason whatsoever I have taken off work three days and your technicians did not show up. I was told because you overbooked the technicians now currently, I am waiting on a technician to come out and it's almost 1 PM. I very much doubt that they will show up and I am going to file a case with the Better Business Bureau and anytime I can fill out a review that gives you a poor rating. I will do so because I think consumers need to know how you treat your customers
Melissa F,
Tampa, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1741127551616
Service
Bennie, excellent. Cannot say the same for Sears. Long time delays and then wrong parts. Communication very difficult. Yet Sears seems to be able to process my payments on time or ahead of schedule. So far I am disappointed that I signed up with the Sears maintenance program. I have been without a dishwasher for over a month waiting on repair.
Arthur T,
Worthington, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740697980120
Microwave
Didn't really do anything Needed to order part, need new panels and he didn't He looked also at the dishwasher and said it's not drying so we need anew heater part , now I called again for new appointments
Orly S,
Agoura Hills, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740004559510
Incomplete paperwork
Visit was great, the guy who came out was kind and knowledgeable and we cut a check for services. The 1 star is because the backend paperwork was supposed to be submitted to our home warranty by Sears/this tech. Instead our check was deposited and paperwork lacking details needed to move forward with our warranty were submitted. We are on week 3 without our appliance or any path forward for resolution, and our home warranty has stated that Sears won't get back to their multiple outreaches. We have had to take this into our own hands now and follow up with Sears / Nelzon.
Rebecca O,
Round Lake Beach, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739572237760