Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Microwave
He didn't fix the microwave; he took out some parts and left them there. He reported that it was a pre-existing problem, which caused the plan not to cover it. I spent more than 6 hours talking to all the departments at Sears, and no one could help me. Everyone told me different things. They charged me $100 for nothing. Very bad experience. Today I'm canceling the coverage plan.
Ana V,
Hemet, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760737429592
Microwave on the Go!!
Jamshid did a great job! Friendly and very efficient. But, not because of Jamshid, I will NEVER use Sears Repair again. It took over a month to get my microwave fixed. One reason after another. Your repairperson never showed up for appts on Monday and Tuesday (7am to 6 pm) of this week. We were not alerted until 6 pm for the two days. Two days of lost work. Finally Jamshid showed up on Wed and did a great job. Your customer service is unacceptable and I will never renew or purchase any contracts with Sears, ever again!!!
Dara M,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760651367108
Still doesn't work
Our microwave still doesn't work. They just left didn't say anything about next steps. My husband tried it and it still doesn't work. Not heating and turn table still doesn't turn.
Tiffany F,
Highlands Ranch, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760046452759
The repair didn't work
Mohammad tested my microwave by heating a mug of water. The microwave worked that one time, but stopped heating again approximately 5 minutes after Mohammad left my house.
Nina B,
Sacramento, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759192326826
Bad service- walk away in compete service
This unprofessional dude, Tech- Tajmohammad k. litterly walked away and can't complete the GE microwave repair for total cost of $610.00 was paid. This GE microwave repair was quoted and paid last week in full of $610.00. The charge of $249.99 of diagnostic fee was applied into the total cost of the repair cost. This unprofessional dude ordered microwave parts last week and scheduled to complete his repair today 09/26/2025 1pm-4Pm. Upon finished installed all the microwave parts; the microwave is still not working and he said he needs $1,400 to complete the repair. I informed the unprofessional tech that you are fully responsible for the additional charges due to your unprofessional missed diagnostic skill. Please contact the landlord. He did not contact the landlord and walk away from the incomplete repair. Due to Sear home services did not have live support; only Ai support. I have escalated the issue with only AI Smanda with high level of management. I hope this unprofessional dude not harm any other Sear customers in the future.
Alan V,
Elk Grove, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759182521721
Wrong information
The replacement for my built in Microwave is a countertop model. I call contacted the AJ company and they confirmed the part number I was given as counter top. Also was not w/ a Stainless Steel and a trim kit. Is needed. Especially irritating because you guys made it a point you don't service counter top microwaves. Several calls have been made which a replicable company would have sorted out before telling errors to customers. Who would recommend you guys? I don't see how you care. Two additional calls after that one and your computer is down so I can't get any answers or confirmation of anything necessary to replace my microwave.
Joseph J,
Bandera, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757118131175
The worst experience ever
First time showed up and diagnosed the ussue incorrectly. Then Never showed up after multiple attempts to schedule.
Haresh K,
Knoxville, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640104802
Give him a 5!!
Very informative and helpful and recommended what needed to be done.
Jennifer H,
Springfield, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755639565179
No one has been here
There is no experience no one showed up and don't you dare tell me otherwise! I have been waiting by my front door all morning! The front of my house is all glass!
Steven C,
Sebago, MECustomer service response - Hi, Steven, we would like to provide you with some assistance regarding the {{insert appliance issue}} issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754526268142
Microwave not fixed!!!
Microwave did not work, does not heat food. I called another service
Pacifico F,
Virginia Bch, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753911763239