Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Very rude horrible man
He was very rude, disrespectful, obnoxious, and unreal. He was yelling and screaming like a maniac. I don't understand how he was hired. I'd rather give him zero stars, but that was not an option. I'm disgusted by his behavior.
Kazim H,
Huntington Station, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1778793907144
Incompetent and argumentative to boot
Tech was incompetent and had to phone a supervisor multiple times to walk him through basic diagnostics on my wall-mounted microwave. When he determined that the required part is no longer available, he reinstalled the microwave crooked and did it in a way that will force me to damage/destroy the trim kit in order to replace the unit. Then, he had the audacity to tell me he did me a favor by pulling the wall mounted unit off the wall to diagnose it. Argumentative, rude, combative, and completely unprofessional. I'll never call these guys for help ever again.
Ken H,
Tacoma, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793885198
Closed my ticket without resolving
Came to my house with a friend. Walked into my living room and then said the other 2 technicians that came out to my house didn't know what they were doing and that I needed to buy a whole new oven. Took my parts and closed my ticket leaving me with a $942 bill for parts and services that were not completed. Will never use sears again. Will be filing BBB complaint to recoup stolen funds.
Bambi M,
Chesapeake, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778096407063
SCAM
This man does not run any diagnostics and does not explain or investigate the issue. He touched a few buttons then told us the parts were not available. He was not able to tell us what parts were needed because clearly he did not know.
Kerri V,
Floral Park, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777928953373
Did not actually service
Jim came and rang doorbell when I was home. I was outside and didn't hear the bell but did not call and marked appointment as done.
Amanda V,
Tustin, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777585163369
The problem is not fixed. But harrold was nice.
The issue is not fixed. But harrold was nice. Now I am wondering the value of home warranty
Srini K,
Flower Mound, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776728833403
Microwave repair. Not completed
Very frustrating experience. Three visits several calls the microwave is not fixed yet. But you all have charged. Can't understand how you get paid for a service not rendered .
Srini K,
Flower Mound, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774647173775
No Show
I have been trying to get my microwave fixed since late December 2025. I have confirmed dates where the technician did not show up. When the technician finally showed up, the parts that were ordered were incorrect and so new parts were sent. Again? It did not fix my microwave. Another appointment was scheduled for 3/2, and again, a no show. But this time, I get a text from you saying the job has been completed. What a joke! Been paying $79 per month for you to either fix my appliance or replace it if you can't. I'd say you folks are breaching the contract.
Rob M,
Cincinnati, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759878574
Poor Service
The technician was unable to repair the appliance. He stated that it was "too new."
Leslie S,
Columbus, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769811953885
No show three times
I have scheduled for this service three times and all three times, no one showed up. I have been back and forth with this issue and Sear Warranty does not want to replace my product. I don't know what to do other than contact Consumer Protection for not doing what they say they would do. Definitely will not be recommending this company.
Bridget E,
Tupelo, MSCustomer service response - Bridget , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768265027058