Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Microwave repair
While performing the troubleshooting in my microwave Robert accidentally turned on the gas to one of the burners on my stove. I didn't realize it until I started smelling the fumes over an hour after he left!! Could have caused a fire and / or asphyxiation!!
Vera R,
Flagstaff, AZCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780953890037
Horrible customer service - technician not especially
My experience was a nightmare for customer service and scheduling. Making the initial appt on line went fine. The tech (John) first came out and ordered wrong part. All scheduling is done with an auto assistant and they send out messages to confirm a window without replying. They were supposed to come first day 8-12 - (after they had to order the right part) never showed had to call and found out truck was broken down, kept pushing appt up in the day even though I told them we had a dr. appt later in day they never acknowledged until I cancelled and rescheduled for next day option 8-12am. Again, never showed, kept pushing time up throughout the day from 8-12, 10-2, 1-3, 3-5 then final 4-6! Tried to call and get a rep on phone and was told NO live reps, all they did was apologize and my husband took a half day from work to accommodate this appt with no recourse and no apology. Tech finally showed up at 5:30 on a Friday night after calling to say would be there by 5 as he was still an hour away. The customer service was horrible, never a person to speak to, they don't care what time you make an appointment they just show up when good for them. Had told Raymond when he called the first day when his truck broke down and he was resolving it and would be on his way shortly to call my husband who was waiting and if he could not be there by 12 not to come as he had a dr appt at 1 and wouldn't be there. Never called or texted again, they just assigned it to someone else who was assigned to come between 12:45 and 1:17!!!!!!!!!!!!!! Clearly it didn't matter that we said we would not be here and they will do what they want. Will not use this service again and would make sure you realize choosing a window doesn't make a difference to them. Only used them because of a warranty plan.
Jennifer G,
Spencer, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778546113824
GE Microwave Repair
Technician assessed the microwave problem and stted that the defective part (noise filter assembly) is no longer available (NLA). After reassembly of the microwave and further discussion, technician stated that one of the two fuses on the noise filter assembly needs to be replaced. Technician was driving a rental truck and had no parts on the truck and only had his tools. Instead of replacing the entire microwave, we would obviously prefer a simple fuse replacement. This is apparently not an option with Sears. I called a local appliance repair and they stated this 20 amp ceramic fuse is one that is interchangeable and they carry several on their service trucks. I am strongly considering cancelling the Sears Home Warranty for our all our appliances. This was a very disappointing outcome.
Louis S,
Melbourne, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759883243754
Micro wave repair
The technician Trevor was the best part of the experience. your customer service was terrible. you made, and missed appointments, would not specific a window of arrival. you rescheduled without contacting me, and worst of all i could not speak to a live rep, only very limited AI.
Lou S,
Hendersonville, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758668455299
Unsatisfied
I provided all information including model number, serial number etc plus explanation with issue Prior to the appointment stating I felt I needed an igniter for the stove top. Your system didn't provide info to tech plus sent him with the wrong part. He was here 2 hours and I am in the same position I was in before he came. Now I have to wait another week before it is hopefully fixed. Why ask for the information ahead of time if you're not using it. This was a waste of my time and yours.
Claudia P,
Lanoka Harbor, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755061787045
Late
Was first told tech would be there in the am; then early afternoon. Then late afternoon. Why 3 time changes. Tech looked at microwave for maybe 2 minutes. Then went outside to make a call to warranty company. Now we have to wait 3-5 days to see if they'll repair or replace. That is not the techs fault but unsatisfied with warranty company too. Turned in claim more than 10 days ago.
Doug M,
Columbia, MOCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746654579049
Dan was very professional
unfortunately, Sears is way overpriced for doing nothing. I have nothing bad to say about Dan. He was very courteous. But I am not happy with the way. Sears did not send text messages like they said they would, did not give me a discount like they said they would and I had to call back and get a lower one pretty much bait and switch. And for what they do, it is way over price and I should've called somebody local. I would recommend Dan highly but I would not recommend Sears service sadly.
Eileen K,
Aurora, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1744754463016
Microwave Repair
Brandon is a good guy. However this is his second repair at my home. He has nothing good to say about my home warranty service provider. Like his 1st repair job at my home, this repair was not completed.
Alex G,
Lampasas, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1744234604342
Poor communication
The service itself from Bernardo was 5 stars. The two stars is due to Sears poor customer service; The phone number only provides an automated menu, with no way to speak to an actual person. When the window of time the technician was to arrive had past, the estimated time of arrival didn't update until an hour later and there was no way to ask someone in the meantime if they were still arriving that day. None of us the automated responses provided a helpful answer. Truly frustrating, especially when you've been waiting at home all day during the window of time that was originally given, and not knowing for sure if you'll receive the service that you already paid good money for.
Lucien D,
Valley Village, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741218016688
Very disappointed
This is the 3rd visit. ( another to follow on 14 th February) to repair my microwave oven. I am not sure Herman knows exactly what he's doing.
Alan R,
Hallettsville, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1738621722580