Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
No Show Part 2
I wrote an unflattering review yesterday concerning a no show at my house. However, Sears had billed me for the tech's trip ($135). I got a quick response that said to call an 800 number. I called and after several minutes of run around I was transferred to an "AI Assistant". More run around that resulted in being told that it couldn't help me and to an 800 number. The same number I had called that got me nowhere. Not once was I given an option to talk to a human.
James S,
Rockport, TXMicro repair
He did a good job. Called ahead to keep me informed about the arrival time. Very friendly and professional.
Gay W,
Jacksonville, FL3 Stars
They were both very quick and thought efficient, but the Micro wave is slightly loose above the stove and we found a black screw on the floor that didn't make it back into the microwave. Don't know what it is for.
Patrice L,
Wilmington, DECommunications Problems
I set up a repair through Best Buy. I later called them to cancel 3 days before the appointment. I got an email from Sears who I didn't know would be doing the work. I replied that I needed to cancel. The day before the cancelled appointment I got another email telling me the time which I also cancelled. The day of the appointment I got an automated phone call saying someone was on their way. I had no way of contacting the repair person. He showed up and was very pleasant and understanding, saying this happens all the time. What a waste of time and gas!
Carol P,
Bellingham, WAUn satisfied
They never explained that the unit need to be unmount and on top there are more issues. Noticed that the technutioan hand shake so much it was very hard to screw or do simple task
Myriam G,
Dorado, PRmicrowave exterior stovetop light not working
After Cornelius the technician left, we found the the lights that illuminate our cooktop no longer turn on. Please have tach return asap to fix problem created by tech.
Ian Washburn,
Honolulu, HIFrustrating
For 3 months we have been waiting on parts and to have our microwave repaired. What we have gotten is frustration. Today, having been told that a senior tech would be here to either fix the appliance or approve a replacement, what we get is told that they need to order more parts. Not this time. We are done. All parts on this machine have been replaced at one time or another.
Nancy C,
Pomona, CAWhat Sears could do better with that maintenance agreement?
Run the company better not organize In fact I'm thinking about not going with this company for the New Year's. It makes me feel uneasy, and the reviews are terrible. The technicians that I've had so far doing the best they can
Herbert D,
Pompano Beach, FLSears Home Service
I was not confident that Mj knew what he was doing. He made several visits to his truck, I presume for advice, and then had a difficult time determining how to get the parts back in line with the microwave. Once the parts were in place and the microwave was turned on it started to spark and he said the magnetron was bad and needs to be replaced. We had no problems with the magnetron before this repair. He informed me that the magnetron is no longer made and that the microwave will need to be replaced. I do appreciate him coming on short notice but we have a home repair contract with Sears and have been without our microwave now for over a month.
Richard B,
Olive Branch, MSNot serviceable
Tech showed up on time. Diagnosed the problem then discovered it was not serviceable by sears. He put everything back to where it was and left. The tech was good and did what he could.
Dan S,
Colorado Springs, CO