Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Vent hood service
Service could be little more supportive and help a customer like me by directing to the right area where we can get the appropriate support as he saw there was no suction and further troubleshooting did not happen
Hemachander C,
Shelton, CTbulbs
Service tech found a bad socket and never checkrd bulb on microwave. Its burnt out or broken switch. Just cut out. Tech asked before coming out what problems were and i told him about overhead light or switck wasnt working. This was not addressed. I think it was blown off..
Gerald H,
Carbondale, ILService
It took 3 techs coming to the house to fix the problem. Very hard to talk to someone when calling. Phone service and chat sucks big time and no help at all.
Morris K,
Carriere, MSNot fixed yet
I really appreciated Sloan getting the lightbulb bases out of the sockets. But when I put new lightbulbs in, they did not work. Can someone take a look at the sockets?
Laura C,
Menlo Park, CAhe was very plasent. he remember severing at my home before.
kind, new his job, put his bottie on, call for the net repair
Frankie N,
Saginaw, MIRepairman was fine but lack of communication
The repairman showed up but no part had been sent. Now being told there is no replacement part. Will need to replace. A big waste of his and my time this morning.
Robert S,
Missouri City, TXExcellent technician. Poor company communication
Called for repair of microwave in June. Didn't get resolved until September. Could never get a person AI couldn't answer questions. Rating 1 Technician rating on both initial visit and final visit. 5. Courteous and helpful.
Maryland K,
Fremont, INWarranty Repair of LG Microwave
The service provided has NOT fixed my defective microwave. After more than 3 months and three onsite appointments Sears has given up on the repair and suggests that we contact LG directly! Sears not only does not have a human being to talk with but could not even provide the telephone number to LG customer service. By far the worst experience i have ever had!
David A,
Portsmouth, NHGood Job
I was disappointed with how long it took to get a technician out to our location. It was especially frustrating when after waiting at home all day, I got an email stating that my appointment was rescheduled almost 2 weeks later. Frustration continued when the technician had no parts to make the repair, even after having given a very explicit explanation online prior to the visit, so the technician could come prepared. As a result, it required a third trip, and another full day waiting at home, for the technician to arrive. Technician did a good job and problem is apparently resolved, but overall, a frustrating and expensive experience. Next time, I'll consider just replacing the appliance.
Paul G,
Hastings, MINo Show Part 2
I wrote an unflattering review yesterday concerning a no show at my house. However, Sears had billed me for the tech's trip ($135). I got a quick response that said to call an 800 number. I called and after several minutes of run around I was transferred to an "AI Assistant". More run around that resulted in being told that it couldn't help me and to an 800 number. The same number I had called that got me nowhere. Not once was I given an option to talk to a human.
James S,
Rockport, TX