Microwave Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.6K
Average Rating
4.7/5
Great experience
Don was fantastic. He was great at explaining what the issue was and didn't mind me asking questions. Quick repair.
Rick R,
Austin, TXMicrowave repair
Service person was very efficient polite and excellent service. Have a good day.
Amal H,
Plantation, FLVery Professional and Helpful
I greatly appreciated his prompt response. His communication was great. He let me know when he was on his way. He was patient and professional. We did some careful troubleshooting. He did solve my problem.
Brian T,
Toano, VALarry Bryant
Fixed the microwave problem. Politeness and professional , neat and compitent
Larry B,
Richardson, TXMicrowave Oven
Experience technician found issue with oven microwave. And he let me know able repair to reset led light in microwave oven, because it have to remove to repair issue.
James J,
Houston, TXService call
He was very professional and super polite, I would recommend him as a good service technician.
Tyrone G,
Fort Washington, MDPatrick was professional but your AI sucks
Horrible AI stop using it Wasted to many humans' time
Jeff R,
Centralia, WAamazing
micheal was very respectful and responsible. He took care of the job in a timely manner. Thank you for making sure the fan works on my microwave, ensuring that I can cook and reheat all of my leftovers.
Melissa O,
Parker, COTech did a great job. The overall A.I. guided process didn't
Michael did a great job. I give him 5 stars. Overall, on the repair maybe 2-stars. In this two-month process, he was only the second human that I spoke with. The A.I. generated interface did not provide adequate situational awareness on repair parts delivery status nor on technician expected arrival status. I never received a contact message the night prior or the morning of the repair as expected from the website. I finally got a live person on the line late in the afternoon in order to try and get an expected arrival, and even that was not very accurate. Michael told me he wasn't contacted until after 3 pm that he was coming to my house today and was only able to give me a 25-minute heads up that he was finally coming. It is unacceptable to expect customers to wait around for an 8 am - 5 pm repair window with no communication so that they can properly plan their day. Hire back some actual humans instead of expecting A.I. to do everything.
Aaron A,
Swansboro, NCGreat Service
As he walked in the door "Jamal" introduced himself to me and my husband. He asked what appliance we needed repaired. After we told him he started working on it. His phone was telling him it was our microwave but it wasn't. I had tried 3-4 times to get the home insurance company to change it to the oven not a microwave. I am still trying. Jamel was polite, knowledgeable and friendly. He explained everything he was doing and why he had to wait in his truck for approval! The world needs more people like him!
Mary A,
Benton, LA