Maytag Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
11.4K
Average Rating
4.8/5
great service
Great service, very informative and knowledgeable, nice person! I would use services again.
Daniel P,
East Berne, NYOne tech good other not so much
Shaun g was great. John not so much horrible experience over all but Shaun saved it. Service techs coming out and ordering parts without approval putting them in, nut fixing the issue then finally diagnosed it right only to be told other parts no longer "covered" John put in and removed a part leaving me with a torn door seal and a extra leaky unit. Techs should not be ordering parts without authorization from warranty company causing issues with payments and parts. The fact that a service tech put in a part then removed it and put the old damaged part back in is a problem. Very unprofessional I was not even given an option he just took it and did not tell us he removed the new one and put the old one back in. The door seal he put back in now has multiple tears in it from removing and replacing so I need to deal with it on my own.Shaun saved the day he was professional abd apologized for the inconvenience of all the visits took 4 visits in total and not really happy about it. You are told by "Sears" robot service that you need to provide make model and serial numbers so the tech can come with parts but they don't come with any then have to order parts and come back multiple times. Reached out to Sears through the "CHAT" wvich does not function as you can only select premade options and can never speak with a human to resolve issues. Again Shaun was the only good thing from our entire experience of almost a month to get a repaur. Still had some leakage and might just have to buy a replacement unit at this point.
Harry Q,
Kenosha, WIFixed dryer
Great job and cleaned the lint build up in the dryer. Very courteous and professional.
Barb F,
Binghamton, NYGreat Service
Technician was on time. Diagnosing the problem within minutes and had the problem fixed within 15 minutes. Very knowledgeable and professional.
William J,
Swansboro, NCGood Job
The service was excellent and done quickly. I was notified in the morning the approximate time the service repairman would come, and then notified again when he was on his way to my home. He repaired my washer in about 10 minutes.
Jeff Moten,
Beaumont, TXExcellent Service!
Mahmood was very polite, professional and extremely knowledgeable! We are thankful for his help!
Melissa N,
Henrico, VAWashing machine repair
Zorn is very knowledgeable, a professional, and very skilled! Great asset to your company!
CT,
Conroe, TXJose - Technician
Jose arrived on time and did a great job of consolidating our service appointments today. He was very patient, thorough and helpful in guiding us with the service contract. Thank you!
Juan A,
Torrance, CARichard Gave Great Customer Service
Richard was great and finished quickly. The phone number is another story though. I was not able to call anyone, just a recorded message. Not able to confirm with anyone. Not great!
Shelly M,
El Centro, CAThorough expert and accomplished technician and customer sat
Eric was the ultimate professional dedicated to his prescribed job in supporting his company, Choice Warranty and the client , myself! I explained all the details of what is happening with the stove, he was completely familiar with the workings of my cooktop range.. He was totally familiar with the operation and condition of the range cooktop stove. He analyzed, tested, and proceeded to evaluate the performance of the ovens, the cooktop and all the electrical units of the of the stove. I was happy with the assessment and results of his evaluation, and would like to see a replacement as recommended.
Dolores C,
Amarillo, TX