Maytag Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
11.4K
Average Rating
4.8/5
Excellent service
👍🏻 5 stars ! Polite and professional and on time!
Julie W,
Glendale, AZWasher repair
Very happy with Jeffery, we've had him before and he's always professional and thorough.
Bethany S,
Lafayette, INGreat Technician, unacceptable scheduling process
Mario was great and was knowledgeable, very professional and friendly. However, a part was ordered and when it was received, I called to schedule the installation. then within a few hours I got a note that the part was delayed and Sears had rescheduled the appointment. I called and informed the call center that I had the part and needed them to reinstate my scheduled appointment. Ultimately this happened twice more on Friday, on Saturday, on Sunday. Then on Monday at 0700 the appt, was still good at 07:45 the system rescheduled again, I called and they added an appt for Monday afternoon. I waited all day for the repair and then at 5:26 PM I received a text that the repairman was on the way, then 10 minutes later I received another text to tell me the repairman was not able to arrive at my home today. The system rescheduled for today and Mario showed up. The call center and your information system is lacking they kept telling me your system showed I did not have the part, when in fact the UPS tracking number on your site showed the part received on Friday. The system kept canceling my appt as it did not interface with the tracking information. Ultimately, I had to place more than a dozen calls to get the return visit rescheduled and my appt was canceled without any coordination. Bottom line is your scheduling and information system need a major rework and you really need a call center with live people vice the AI scheduling.
Jeffrey R,
Fort Worth, TXDRYER repair
Excellent service, professional and informative. He arrived as scheduled and was fast and efficient.
Vicki L,
Las Cruces, NMGreat technician
Jimmy came in and just did a great job. Even though it was late in the day, he was friendly and knew just what to do.
John A,
Amarillo, TXExcellent & Professional Service
Rick was very professional and did an excellent job and did it timely so pleased!
Ryan G,
Owasso, OKAok
Blair was professional and courteous. He was on time and informative.
Jackie M,
Dubois, PAExcellent Service
Tandy arrived on time. He knew exactly what my problem was. He had the right part in his van and fixed the problem in the first visit. Superb service
Mike G,
Greenville, NCGreat guy & technician
Marcos was great… very polite, professional & friendly! Did an excellent job repairing my dryer…. So pleased!!
Deborah M,
Houston, TXTen
Excellent service job well done and friendly and polite.jobfinally done
Patricia F,
Roselle Park, NJ