Maytag Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
11.4K
Average Rating
4.8/5
Prompt, knowledgeable and repair was done expeditiosly
best appliance repair service I have ever had. See above
Diana C,
Abingdon, VAMay tag dishwasher
Showed up on time. Very professional and courteous. Seemed very knowledgeable. Good experience. Would use again.
Bradford P,
Cape Girardeau, MOCustomer
I am extremely pleased with the service provided by Sears, it was fast and efficient.
Sherry H,
Colorado Springs, COwashing machine repair
very informative friendly and professional good service arrived on time
Phil H,
Anthony, KSGreat Friendly Service
Kept me informed as to what he was doing. Very polite!
Tim M,
Denver, NCPrompt, pleasant, and knowledgeable
Dan was very professional, knew what he was doing and corrected the problem quickly.
Bryan D,
Half Way, MOService professional
Phil kept in contact with me as to when he would be there. He was prompt. He knew what he was doing. He was very nice. He was in and out fast. You have a great employee!
Suzette G,
Clayton, NCWasher repair
Very knowledgeable. It was late when he arrived, but was patient going through each step to determine what was wrong. Didn't rush to get done.
Barbara S,
Tucson, AZService Technician John
John was great but the communication between the warranty company and sears home repair and John was horrible I explicitly asked for my visit to be at the end of the 8 hour window to accommodate my work schedule. I was assured from the warranty company that my request was noted and passed on to Sears Home Service. The first visit was in the middle of the day , I missed the Technician communication with Sears Home Service consist of text messages with Bots And AI Karen , no human contact I managed to cancel and reschedule for the next day again stressing the end of the 8 hour window to accommodate my work schedule the Technician was dispatched first thing in the morning I was the first stop . I cancelled and rescheduled for the next day again expressing for service at the end of the 8 hour window to accommodate my work schedule got confirmation. Explained the symptoms to a AI bot and got confirmation of service call 7/24 then got a text message stating that according to the symptoms I explained Sears had to reschedule for 7/25 because they needed to get the part needed to complete repair. Again I explicitly requested service at the end of the 8 hour window through a AI Karen got a text confirmation that the visit would be between 3-5 7/25 …. 7/24 I got a call from John around 12 pm that he was on his way. Highly frustrated at this point I left work early to meet John.. I could sense his frustration with the situation as well he thanked me for leaving work because it helped him out . All of this occurred in a 3 day period entirely too long and very unnecessary. Communication needs to be improved between the three entities This was a horrible experience for me and at this point I would not recommend anyone to Sears Home Services
Joel B,
Gwynn Oak, MDDryer Repair
Arrived at stated time. Repair man gave knowledgeable, fast and efficient service.
Sharon P,
Covina, CA