LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Excellent service
Antonio was very professional, knowledgeable and did a very thorough job!!
Miguel M,
San Antonio, TXRefrigerator Follow up
Tech was knowledgeable and was able to finally help resolve the issue we have been having since May. Thank you!
Ida H,
Los Angeles, CAService wash machine
On time great service, very efficient, very professional. Pleased with service
Donna A,
Ventura, CACustomer
Derrick A did a fantastic job while replacing the heat element in our dryer. He also displayed a stellar customer oriented attitude and answered all our questions.
Willie V,
Hampton, VAWasher leaking
My washer started leaking suddenly,then we were assigned to sears home services.Rodney H who came and fixed .He is very patient and found the root cause fixed the washer.will really recommend Rodney and sears.
Arulmozhi R,
Waxhaw, NCLG refrigerator repair
William repaired my refrigerator by installing a new compressor. He was very polite, hardworking, and took the time to explain in detail what was needed and what he was doing throughout the process. He made sure to keep the workspace clean after finishing the job. Overall, he demonstrated great responsibility and professionalism. An excellent technician, and I highly recommend him.
Jeff C,
Richardson, TXDryer Repair
Great Job! Everything was done quickly! The tech was professional and courteous!
Frederich D,
El Paso, TXVery considerate
As always, very efficient! Thank you. Clean, on time and very knowledgeable.
Theresa B,
Greenacres, WAWarranty service
Tech (Tom) was prompt and knowledgeable. He explained the process and what he found.
John M,
Rotonda West, FLeric was great
eric was at my house a few weeks ago to install a new control panel on the fridge, but that did not end up being the issue so he came back today to put in all the parts. He is nice and very efficient, the last tech they sent to my house was so unprofessional and it took weeks to get all the parts. i'm giving five stars solely because of eric🙌🏼 The communication between the website, the text messages, letting customers know about parts, and when you call in to the phone number for Sears, is bad. He was explaining to me that I was going to owe some money for the part that he brought with him that did not ship to my house, and although insurance ended up covering it, he said that they don't usually let you know until they show up that you're gonna have to pay an additional fee. That's ridiculous, they should let customers know ahead of time hey by the way, you're gonna owe money for an extra part. also, the amount of times I had to call in to get updates was extremely annoying, and I was never notified that the part was no longer on back order, and was showing that it was canceled on the site when I clicked the link, instead of y'all calling or texting me to let me know that the tech would be bringing it i had to dig for that information on my own. now I have to wait 48 hours to see if the fridge is finally working but after three months of dealing with Sears, I hope I never have to again
arlo,
Sugar Land, TX