LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Lg Refrigerator still under warranty
He showed me we still had warranty from LG. He said my 100.00 deposit would be credited to my next call. So
Hattie G,
Alamo, TXFantastic
He was very knowledgeable. He adjust a few thing just to make sure the drainage system would work
Alexander D,
Valrico, FLGreat Job!!!
Technician came out as stated and performed work without a problem
Franklin W,
Houston, TXA Great Service Experience!
Mr. Ken was knowledgeable, took the time to explain the service being done, and provided an honest assessment of the issue. We appreciate his expertise.
Ann B,
Pine Knoll Shores, NCService
Service accurate and on time. Fast reaction. Replaced new part
Tito S,
Cherry Hill, NJExcellent communication and service
Jonathan communicated well with us, was courteous, and fixed our issue in a relatively short time. Very well done!
Alan H,
Raleigh, NCWasher repair
The technician was excellent. His experience in maintenance is unmatched to any other repair person I have come in contact with. 5- Excellence
Anthony H,
Melbourne, FLDonald was great, the rest of the experience was horrific!
From Day One, I had nothing but grief trying to get a repair appointment under our warranty. I was told by the rep that the August payment for the warranty did not go through and the reason was that Sears cancelled our Sears card without telling us. They claim to have sent an email that looked like Spam, so I didn't open it. Donald came out about five days later, ordered three parts, they arrived about three days later. He had made an appointment for 8/22 to install parts. I got an email the day before saying one part was on back order. Not true. Got all three parts. Waited for Donald to show up on 8/22, got an email saying he was on his way, did not show up. Tried to phone to find out what happened, and only got recording. Selected a random menu number to talk to a live person and they transferred me to someone probably in India. Castiel told me they'd send someone out that afternoon. No show again. Again, another runaround, trying to get a live person, finally talked to Kyra who said they had a "system glitch" and who gave me a "direct" phone number to talk to them in the future, and when the THIRD repairman did not show up, I called that number which was a WRONG number! All this time, I was getting emails saying that Donald W will be showing up, and he didn't. One time I was told that there was no such repairman as Donald W! And they had gotten my phone numbers wrong, sending texts to my landline! When poor Donald W finally did show up, not his fault, I almost hugged him! All this time without a dryer, took almost a month to have it repaired. We need some satisfaction here or we WILL be shopping around for another warranty service! You are pathetic! Lack of room here limits to even more details I'd like to add! yes, you can CALL ME!
Donna D,
Hatboro, PAProfessional and knowledgeable
John was knowledgeable to the point where he realized the 1st tech made the wrong diagnosis and he was able to quickly rectify that. Once the proper part arrived and after the company caused multiple scheduling issues he finally came and completed the work with a positive and professional attitude. This was much appreciated especially after so many issues with the company and the lack of being able to speak to a person. I doubt I will use Sears again since there is no way to rectify the trouble they caused me since the people I can reach after much effort on my part still had no power to make amends. If were to use their services again it would only be because of John.
Alex R,
Baltimore, MD5 ⭐️ service!
Thank you, Kurt! Kurt is always nice, respectful and explains the issues and repairs.
Christina B,
Mendon, OH