LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Great
Technician was polite and very informative during the service call! He answered every question I had and beyond!
L,
West Chester, OHCustomer Service :
The service that Daniel provided was awesome. He is so pleasant to work with. He explained to us what he was doing as he fixed our refrigerator so we could understand what went wrong. I have used Sears in the past and will continue using them in the future. The only thing I want to say I am not pleased with the scheduling process. We had a confirmed appointment on 01/20 and no one showed up and without a phone call from your office. We checked several times on the text that was sent to reschedule and the dates were too far out. Then another text came in with a scheduled date of 01/22. Things were taken care of on that date by Daniel. Please review your scheduling process and the customer service that needs to be provided.
Ralph B,
Lincoln, DEE
He checked out the problem . I'll do some laundry n check if the problem was taken care of..
Jo C,
Pocatello, IDRancarlos 1/22/25
Rancarlos solved the problem quickly and explained clearly what he was doing. He was late but at least he came on the scheduled day. Four previous appointments with another Sears service tech were cancelled by Sears without explanation. Rancarlos was fine, I wish he was assigned to my request earlier.
Dennis D,
Santa Barbara, CASears Tech
Prompt friendly and advised me correctly on the next steps
Dan G,
Burlington, WIDaniel
I would like to write a letter to your head headquarters and explain how inefficient your method of payment is. The technician should be able to insert your credit card and not have to do paperwork to get it done. Also making an appointment to have you come in the first place is difficult I had to speak to someone who doesn't even hardly speak English and asked too many questions and you then send messages on a daily basis about the appointment. It's annoying. Too bad you operate like that because the technician actually does an excellent job and was very helpful and efficient. I would hesitate to recommend your service for just the reasons stated above.
Elane B,
Prescott, AZExcellent Service
Tim was open and transparent. He explained each step in understandably terms before he did them. He allowed me to participate when there was a decision to be made. Friendly, personalble, professional interaction.
Kurt M,
Fredericktown, MOMy LG Range.
Like always, my technician was wonderful polite and he did the job quickly.
Nilda O,
Willingboro, NJPrompt and efficient
Got our dishwasher fixed and going quickly. Price was fair, only took one trip.
Joseph P,
Columbia Station, OHRefrig Tech
My experience with Fred was very pleasant! Fred was knowledgeable as well as professional!
Onyx M,
Warsaw, NC