LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Microwave repair
Roberts communication on his timeline for arriving was excellent. He ordered the parts he needed. They came in a timely matter. His follow up call to ensure parts were received, and the timeline for the following repair was spot on. As my husband says he is excellent at his job. Thank you.
Brenda K,
Munds Park, AZLG repair
He was very polite friendly he went right to work on the part
Luis H,
Gurabo, PRSears service
Very professional. Always on time for appointments
Robert B,
Rehoboth Bch, DEOutstanding and kind
The Associate was knowledgeable, efficient and effective in determining the problem with my dryer. He fixed it right away. THANK YOU!
Katheryne W,
Washington, DCService review
The technician was timely and the work was performed expeditiously.
Robert M,
Suitland, MDQuick and efficient!
Our entire experience with Sears Home Services has been excellent. Easy scheduling online with the ability to add details such as model and serial number with description of problem. Lots of great communication via text and email with the additional courtesy call from Kurtis when he was on his way. He found the problem right away, had the part on his truck, and installed it immediately. He tested the washer to ensure it worked and was on his way! Payment is secure and easy to complete on my smartphone. We highly recommend Sears for the entire experience!
Jean,
Lancaster, OHGreat job!
Ed did an amazing job. The most knowledgeable appliance repair person I have ever experienced. God bless him!
Michael L,
Belleville, MIWasher Drain Pump Repair
Elyas is knowledgeable and attentive to all my questions regarding the repair of my washer. He fixed the issue with no problems.
Jose K,
Pearland, TXGreat Service. Highly competent professional.
This is my 3rd time with James. He came out to first to diagnose the failed LG compressor, then returned twice to complete. The refrigerant needed to be recharged on repair day # 1 had to be removed given a failed Shrader valve (not James or Sears fault, poor quality control by the OEM for the valve, James had to evacuate then put a new 58 g R600A charge in the next day since R600A is hard to get and I was the last one being worked on day # 1. James came back the next day as promised to complete the repair. For James, he gets 5 stars from me. He is prompt, courtesy, technically competent (I speak from experience as refrigeration tech in the Navy) while keeping a very clean work space. He gets my highest recommendation. As a SB owner, he is the type of guy I look to hire. Self-Starter, problem solver. For Sears (and LG) - You both use separate AI models and customer support overseas which are NOT working. AI is supposed to make life better, instead it has obviously NOT been used by anyone desperate for service. LG couldn't accurately recommend Sears (I had to find that myself, the agents recommended couldn't do the work) and Sears wound up rescheduling my appointment 4 times given that the Chat assistant couldn't accept my answer that I had the needed parts on multiple occasions. I had call overseas twice to get this finally resolved. You both need to fix this please. It's bad enough that we don't enough people do provide customer support (in the US) and people to do the technical work. Throwing my refrigerator out from frustration isn't a smart option.
Robert,
Dover, NHIce maker repair
Excellent service! Arrived on time. Washed his hands before servicing my ice maker too.
Marc W,
Tampa, FL