LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Great tech
Very informative and kind. He explained what he was doing while doing it. Honest and transparent
Elena E,
Joliet, IL5 Stars for Jorge – But the Sears System Needs Work
We recently had a repair done on our washing machine and I want to give a huge shoutout to our service technician, Jorge. He was absolutely wonderful to work with. A few weeks ago, he came out, diagnosed the issue, ordered the parts, and scheduled the follow-up repair once the parts arrived at our home. Today, he returned to complete the job. He was professional, courteous, and communicative throughout—keeping us informed every step of the way. Jorge deserves 5 stars and more. That said, the Sears repair system itself is awful. The automated scheduling process is a black hole—there's no way to speak to a live person or get help when things go wrong. The repair window is a full-day (8 AM to 5 PM), which is a major inconvenience. To make matters worse, when our first scheduled repair day came around, we got a text at 4 PM saying the appointment was canceled and pushed out a full week—again, with no way to talk to anyone or file a complaint. In short: Jorge = amazing. Sears system = a nightmare. Give this guy a raise and fix the system around him.
Robert L,
Marlborough, MAwasher repair
Alonso did a great job repairing our washer. I would recommend him to everyone.
Stevie H,
Las Cruces, NMGreat Service
Neil was friendly and professional. He showed up on time and did his work quickly. I'm very pleased.
Theresa B,
Weirton, WVEli
Excellent Service move very fast and I could wash before I go to work 5 star Guy Eli
Aquatica Q,
Decatur, GAFixed my dryer
Todd was very professional and will recommend his service to everyone.
Brenda B,
Allegany, NYGreat job
Great experience. Good job. I appreciated the communication It was so much better than with the other man that never showed up
Jaymie H,
Elkhart, TXVery knowledgeable technician
Dane arrived within the promised timeframe, the app notified me when was on the way. He checked the HE washer & made adjustments as well as explained how it works+ how to better care for it. Thank you Dane
Nina M,
Saint George, UTGreat service
Technician came in did a good job review and explaining the issue and options. Communicated ahead when he would be here with enough time to make sure we would be there.
Craig R,
Sugar City, IDGreat!
Frank was a great technician! Diagnosed almost immediately and was done in a jiffy!
Debbie W,
Mariposa, CA