LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Professional and Friendly
very professional, pleasant and informative. diagnosis was fast and accurate.
Shane W,
Rose, OKGreat experience
The technician was on time, and knew my needs and took care the problems on the same day! My experience with him was Very satisfying.
Dion P,
Moseley, VAFreezer defrost drain icing up
Timothy was extremely good to work with - knowledgeable, friendly and explained everything very well. Will certainly call again if I have any future appliance issues!
James H,
Brunswick, MESteven was the best, Sears is the worst.
First let me say Steven was fantastic as our service technician. But, oh my gosh, LG and Sears together made for the very worst customer service experience in my 59 years. It is now the the end of the first week of august 2025. Our dryer has been out since the end of June. LG made me jump through stupid hoops to get them to even have a service technician come out and fix my dryer under warranty. Sears Home Services canceled twice (after I had taken two vacation days off work to accommodate their 8-5 arrival time) with no warning. Add to this that there is no human at SHS to even speak with. They are horrible. You notice that there is not even a way to give Sears Home Services one star without casting aspersion on Stephen? He gets five stars, Sears and LG get zero stars.
Wesley K,
Marshall, MIOutstanding Service!
The drain pump went out on my washer so I called for service. Clay came out and confirmed a new drain pump needed to get installed. He took care of that installation and also showed great concern not to get any water on the floor. Water did come out during the repair and Clay took the time to ensure it was all cleaned up. He was very friendly, conscientious and did an excellent job with this needed repair. Thank you Clay!
Karen A,
Fenton, MOIcemaker
Daniel did an excellent job replacing the ice maker and told me that the valves did not need to be replaced. All the noise he said was the icemaker itself
Rick S,
Lansing, NCSherry Wilson
He was very professional and helpful and a great representative of your company.
Sherry W,
Houston, TXFive stars
David was prompt and knowledgeable, fixed the problem right away, and explained how to operate my dryer.
Mozell D,
Miami, FLShane W.
Shane showed up on time...very professional and polite...completed his job and checked over everything before he left...definitely a great asset to the company
Shaun S,
Shavertown, PAKnowledgeable
Eduardo was prompt getting to my place. He was efficient and knowledgeable about the situation with my washing machine. He explained the issue with my machine and the repairs that would need to be done.
Lori B,
Ocklawaha, FL