LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Washer and dryer
He was very professional, personable, and thorough. He even cleaned up after himself, a rarity around here.
Kevin S,
Morris, MNMicrowave analysis
Jonathan was polite, friendly and thorough. He did a nice job😊
Mitchell S,
Leicester, NCLaundry Bundle
Cliff was professional and courteous. Thank you for helping maintain my laundry appliances.
Brenda F,
Waterford, CALG Washing Machine Repair
Washing machine wouldn't turn on, and the first Sears HS technician had ordered one part of control board. When Phuoc came out to install the part ordered by the other guy, and it didn't fix the machine, he said it would need the other part of the control board, which he ordered and scheduled a date to come back to install both parts. Later, Phuoc determined it could be the display touch screen assembly, and ordered that part, set another date to install… Finally, the last part did the trick and I have a working washing machine! Every time Phuoc came to the house, he was very pleasant and efficient, and his manner, even light humor, made an uncomfortable situation better. The washer was covered by extended warranty and that Lowe's warranty company (Assurant) contracted Sears HS to do the repairs. Each time, they have to go through a process to authorize requests and set new appointments, and troubleshooting doesn't just happen in one visit when you can only get piece at a time. It took over a month and several appointments, and that was very frustrating! If I tried to talk to an actual human being through Sears HS, AI automated system would shuffle me through a circle to nowhere and eventually hang up on me, I could never reach a person by phone. And they use AI for scheduling, and require a ridiculous 9-hour-window, between 8am-5pm, the day of your appointment, you have to be ready for them to show up at any time in that 9 hours! I give the technician, Phuoc, 5 stars for how he handles the work professionally, efficiently, and with good humor. But as for Sears Home Services, as a company, you could do better, I would rate the company a 2 at best.
Renae D,
Des Moines, IADimitiré rating
He es we some e know his stuff he is very patient and does things correctly
Ana D,
Brooklyn, NYService review
Brandi arrived on time and did a great job. She explained things well and was very good!
Maryland A,
Maryville, TNExcellent service
Joe is a highly professional service tech who replaced a part in our refrigerator this morning. He arrived on time, was pleasant and friendly...and now our ice maker is making ice. I would highly reccomend him.
Vincent W,
Milford, DEDishwasher repair
Very skilled and pleasant. I give him a 5 out of 5
Donnell L,
Deshler, OHGreat guy!!!!
He called to give us an estimated time for his arrival, he was on time. He explained what he was going to do, he was very helpful, he explained what the problem was, and got it fixed!!! Definitely pleased with the technician!
David M,
Houston, TXLG Refrigerator repair
Great service and consideration from Technician. I am pleased with the complete proceedural repair.
Dennisvince M,
Kailua, HI