LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Great service
Had a great experience with the technician! He was prompt, polite, and very professional.
Sharon L,
Claypool, AZReplaced fridge fan
On time very friendly and explains what he needs to do orders parts and fixes in timely manner
Wanda M,
Radford, VAINSTALLATION OF PARTS - RECHARGE SYSTEM
SCOTT WAS GREAT. TOOK THE TIME TO SORT OUT ORDER ISSUE THEN COMPLETED THE INSTALLSTION OF PARTS, CHARGED THE SYSEM AND REVIEWED CALL AND RECOMMENDATIONS. LET ME COMMENT ON YOUR CALL LOGGING AND UPDATE SYSTEM. OVER ALL IT STINKS. IT TOOK ME AT LEAST 10 CALLS OVERALL INTO YOUR AI SYSTEM TO FINALLY GET SOMEONE OUT TO COMPLETE THE REPAIR. EVERY TIME I THOUGHT THE THE AI HAD UPDATED THE PARTS STATUS AND RESCHEDULED THE CALL I WOULD RECEIVE AN EMAIL THE NEXT AM STATING THE CALL WAS BEING RESCHEDULED OUT ANOTHER WEEK DUE TO PARTS NOT DELIVERED. IT GOT SO THAT THE LAST THING I WOULD DO WHEN ENDING THE AI CALL, I WOULD ASK FOR PARTS STATUS UPDATE. IT WOULD TELL ME THAT TWO PARTS WERE DELIVERED AND THAT I CONFIRMED THE RECEIIPT OF THE "VALVE". BUT WHEN I WOULD GO BACK IN THE NEXT DAY - AFTER GETTING THE RESCHEDULE NOTICE - I WOULD FIND THE THE "VALVE" PART AS NOT DELIVERED. AND I REPEATED THIS PROCESS SOME 8-10 TIMES. FINALLY I OPENED A NEW CALL AND IN THE COMMENTS AREA I ADVISED THAT I HAD ALL NEEDED PARTS IN MY POSSESSION. WA -LA . SCOTT SHOWED UP TODAY - SPEND ABOUT TWO HOURS HERE AND IT LOOKS LIKE THE REPAIR HAS BEEN COMPLETED. HE ADVISED A 36 HOUR COOL DOWN PERIOD THE VERIFY REFERIDGERATOR IN FUNCTIONING AND READY TO RECEIVE FOOD CONTENTS. YOU GUYS HAVE GOT TO REVIEW THIS CRUMMY AI SYSTEM.........
David H,
Lebanon, OHMarco
He was very fast and professional and walked us through the rpair
John R,
Naperville, ILGreat service
Jeremy was on time and pleasant. He repaired the oven but encountered a faulty part that broke easily. Previously the part sent was used and not functional. I recommend that the parts company be discontinued. All and all the work was done professionally and would recommend Jeremy for other service.
Darren S,
Sutherland, VAGood experience
I did a good job… It was quick and professional
Rob D,
Westminster, MDVery friendly
Really appreciated the call before so I could put my dogs away. The repair was fast and technician was really friendly
Jeannette J,
Amarillo, TXVery professional and quick to complete the job.
Amado was professional. He was able to quickly diagnose the problem and get it repaired.
Carolyn W,
Fontana, CAREFRIGERATOR REPAIR BY ABDUL
ABDUL IMMEDIATELY BEGAN THE WORK THAT WAS NEEDED FOR THE REPAIR. HE WAS COURTEOUS, SKILLED, AND PROFESSIONAL. HE SUCCESSFULLY COMPLETED THE JOB IN THE ESTIMATED TIME.
Brian H,
Gaithersburg, MDLG front load washer
Very friendly. Fast service. Joseph got the job done and we were quite happy.
Jeramiah R,
Lisbon, ME