LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.5K
Average Rating
4.7/5
Tech Great, AI Bad
Shawn gets the 5 Stars. I'll start by saying the tech was great, he was knowledge able about my dishwasher, and helped resolve our issue. I would call him again, rather than Sears. The service and process was not. This was a fully frustrating process. To start it took forever to find an actual person to speak with to even get the process started on having a tech come to check on my machine. Then the AI thought a tech out of Dallas would be able to reach me on a Friday. Yeah, no. Let's chat about those appointment times, 8 am - 5pm. and that is on a wing and a prayer that they even have a tech who can complete service. We had an appointment that came and went on a Friday, that had to be rescheduled. Then our next appointment as canceled because the AI doesn't know how to accurately schedule an appointment in rural East Texas. Then the AI states that the tech will send a text message 30 minutes before arrival. Well apparently AI can't tell time and he arrive about 5 minutes after I received my text message. Overall, this was entirely too frustrating, and next time I'll think of better questions to ask google before I schedule an appointment. 1 Star for Sears and their AI bot. Since it asked for Shawn's rate, that is the only reason this is 5 stars, since he did a 5 star job.
Allison L,
Sulphur Springs, TXGreat service
Had a great experience with the technician! He was prompt, polite, and very professional.
Sharon L,
Claypool, AZReplaced fridge fan
On time very friendly and explains what he needs to do orders parts and fixes in timely manner
Wanda M,
Radford, VAINSTALLATION OF PARTS - RECHARGE SYSTEM
SCOTT WAS GREAT. TOOK THE TIME TO SORT OUT ORDER ISSUE THEN COMPLETED THE INSTALLSTION OF PARTS, CHARGED THE SYSEM AND REVIEWED CALL AND RECOMMENDATIONS. LET ME COMMENT ON YOUR CALL LOGGING AND UPDATE SYSTEM. OVER ALL IT STINKS. IT TOOK ME AT LEAST 10 CALLS OVERALL INTO YOUR AI SYSTEM TO FINALLY GET SOMEONE OUT TO COMPLETE THE REPAIR. EVERY TIME I THOUGHT THE THE AI HAD UPDATED THE PARTS STATUS AND RESCHEDULED THE CALL I WOULD RECEIVE AN EMAIL THE NEXT AM STATING THE CALL WAS BEING RESCHEDULED OUT ANOTHER WEEK DUE TO PARTS NOT DELIVERED. IT GOT SO THAT THE LAST THING I WOULD DO WHEN ENDING THE AI CALL, I WOULD ASK FOR PARTS STATUS UPDATE. IT WOULD TELL ME THAT TWO PARTS WERE DELIVERED AND THAT I CONFIRMED THE RECEIIPT OF THE "VALVE". BUT WHEN I WOULD GO BACK IN THE NEXT DAY - AFTER GETTING THE RESCHEDULE NOTICE - I WOULD FIND THE THE "VALVE" PART AS NOT DELIVERED. AND I REPEATED THIS PROCESS SOME 8-10 TIMES. FINALLY I OPENED A NEW CALL AND IN THE COMMENTS AREA I ADVISED THAT I HAD ALL NEEDED PARTS IN MY POSSESSION. WA -LA . SCOTT SHOWED UP TODAY - SPEND ABOUT TWO HOURS HERE AND IT LOOKS LIKE THE REPAIR HAS BEEN COMPLETED. HE ADVISED A 36 HOUR COOL DOWN PERIOD THE VERIFY REFERIDGERATOR IN FUNCTIONING AND READY TO RECEIVE FOOD CONTENTS. YOU GUYS HAVE GOT TO REVIEW THIS CRUMMY AI SYSTEM.........
David H,
Lebanon, OHMarco
He was very fast and professional and walked us through the rpair
John R,
Naperville, ILGreat service
Jeremy was on time and pleasant. He repaired the oven but encountered a faulty part that broke easily. Previously the part sent was used and not functional. I recommend that the parts company be discontinued. All and all the work was done professionally and would recommend Jeremy for other service.
Darren S,
Sutherland, VAGood experience
I did a good job… It was quick and professional
Rob D,
Westminster, MDVery friendly
Really appreciated the call before so I could put my dogs away. The repair was fast and technician was really friendly
Jeannette J,
Amarillo, TXVery professional and quick to complete the job.
Amado was professional. He was able to quickly diagnose the problem and get it repaired.
Carolyn W,
Fontana, CAREFRIGERATOR REPAIR BY ABDUL
ABDUL IMMEDIATELY BEGAN THE WORK THAT WAS NEEDED FOR THE REPAIR. HE WAS COURTEOUS, SKILLED, AND PROFESSIONAL. HE SUCCESSFULLY COMPLETED THE JOB IN THE ESTIMATED TIME.
Brian H,
Gaithersburg, MD