Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Big FAIL!!!!
Mark never showed up, even though it said he arrived at 4:45. So if he said he completed the job, he LIED!!! This appt was one rescheduled from last Tuesday, when no one showed up for that appt either. Shameful way to treat your customers!
Debbie D,
Apple Valley, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695245582815
Very bad service by technician
I had a leak from my hvac and my basement got clogged with water. Since i got ur appointment 14 days after, i consulted williams air comfort to check if there is any quick fix. They came checked the unit and told coil is all rusted and needs replacement and also there might be refrigerant leak and a coolant test is needed which is against costly. I contacted sears because if there is something to be replaced, going via warranty is the best thing. You gave me a appointment on 13 and then just postponed to 18th. Since leaking stopped i didnt mind much. But the sears technican comes here doesnt check anything not the coil, no nothing. He checks outdoor unit and says weed near the outdoor unit is the problem. Really??? He also says he did a collant test and no refrigerant is leaking. He says all fine, cut the weed. He didnt even check the things which other technican told as the root cause. Why would i have to pay warranty and then 165 for this appointment? This is bad
Abhilash U,
Carmel, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073422940
Sears is a disappointment
My first appointment with Sears, I was stood up. My second appointment with Sears, I was stood up. There is no phone number to speak with a live person. They set a third appointment. I wanted to cancel it. The only way to cancel the appointment is to respond to their confirmation email. You have to select one of their 6 listed reasons for cancellation, there is no other option and of course, you can't call them. Their tech showed up for the third appointment. When I explained the situation he got rude and left. They scheduled a fourth appointment. I wasn't home. We will see if they keep rescheduling appointments. I have always liked Sears. They have now lost a customer for life.
John W,
Lodi, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689190526
Unprofessional
The Technician was unprofessional. He came in with a know it all attitude and didn't have the patience to listen and communicate in an effective and respectful manner. He talked loudly and obnoxiously. He was bothered at questions being asked about what services need to be done to our unit. He was more concerned about telling us what our warranty company would and wouldn't approve of instead providing us with the services that we actually needed. The tech all in all didn't want to do the work to show our unit absolutely needed to be replaced. We got reassigned to a new and very Professional HVAC company. Thank goodness we did because our A/C unit is currently in the process of getting replaced.
Stephen R,
Byron, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693604672274
Extremely Dissatisfied with Air Conditioning Technician Serv
To begin with, the technician seemed uninterested and unprepared from the moment he arrived. I explained that I wasn't sure which unit was malfunctioning, yet he insisted on service the unit that was already working perfectly fine. This led to unnecessary wasted time and only added to my frustration. Even worse, despite my repeated attempts to redirect his attention to the faulty unit that were not working , he continued to focus on the functioning unit. When I confronted him about his lack of attention and understanding of the broken units, his attitude turned dismissive and unhelpful. He failed to exhibit any professionalism or willingness to address the actual issue at hand.
Tommie R,
Fayetteville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693525422460
Air conditioner no cool air even after service
Jeff is nice but at 6pm no cool air from Vent yet. Still hot in home.
Tarun P,
Danville, ILCustomer service response - Tarun, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693265404756
Highly doubt his skill and license
I live in a townhouse where my neighbor's HVAC condenser unit and my unit are placed side by side on the curb. It's extremely easy to find out who's owning which machine by looking at where the tubes are going. This technician came to my place wanting to add Freon to my unit but actually added it to my neighbors unit. When my tenant asked him to check both the 2nd floor and 3rd floor air blowing, he said they use different condensers and we needed to submit a different claim - which is completely incorrect. Of course my AC was not fixed and still isn't working. I highly doubt whether he is a licensed technician because of the non-sense he did. I'm extremely unhappy with this experience, not even to mention that I waited without AC for almost two weeks in extremely hot weather for this incompetent person to come out.
CZ,
Atlanta, GACustomer service response - Zixuan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693003779834
Air conditioning Repair
This is the 5th technician who come to fix the air conditioner which requires an electrician. He left without fixing the problem
Kamal A,
Fresno, CACustomer service response - Kamal, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692831596865
Unfortunately home is still 80°
Unfortunately home is still 80° 4 hours later. Complained an hour ago, at 1:15pm but no technician can return until tomorrow before 5 pm. I waited 2 full days already without A/C, now having to wait a 3rd day after technician stating it was repaired. Frustrated! This is August is Florida and I have Asthma!!!!
Cheryl Y,
Apollo Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692826779203
Deserves No rating
After "WAITING" 12 days for service call; the Tech lied about our 2 year old air conditioning unit, causing the home warranty to not warrant the service. The unit "IS" installed properly AND "NO SIGNS OF STANDING WATER" in pan. Very disappointed! We've been with Choice Warranty for about 11 years but changing now.
Charles,
Dayton, TXCustomer service response - Hi Charles, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692740472734