Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
If I could rate 0 I would
The experience with Sears has been less than desirable. Especially the service from Randy S. He took his time with everything. Didn't show up with the necessary tools and then did a very bad installation and asked us what we wanted him to do about it. The unit was leaking bad and he said it was cause we had it on. Well how else would we have even known it was leaking. Had another company and a supervisor come out from Sears and they discovered that there was an improper valve installed, the drain hole was not plugged which is why it was leaking heavy. The actual drain line was not connected. The copper was not covered. I could go on. Long story short, we are now in month 3 and my unit is still not working right. And they keep trying to send Randy out! Disappointed with Sears and the warranty company at this point. Beware!
Santana G,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1712179898260
Furnace Maintenance Visit under Master Protection Agreement
👎👎👎 All disappointing and almost frightening from scheduling to dispatch to the on-site tech visit.
Kathy D,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989472737
Very upset with sears
I am very upset with sears. This hvac service is going on for too long. Last technician Joe was a gentleman and an expert . He ordered parts and was going to install them. Now he is no longer with you I understood. Please install the parts he ordered immediately. It's cold
Konica S,
New Hyde Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517362840
Unsatisfied customer
Not patient at all - seems inpatient at answering questions - " made a statement that "has spent too much time on the phone". I am the customer I have questions which is why I requested the technician to arrive between 4 and 5 pm when I knew I would be home. Now he comes when my elderly mother is home alone and says he does not know if he can come back - this is ridiculous!
Delphina H,
Tamarac, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704839412748
Stay Away! Horrible!! Don't do it!
I had the worst experience. I called in through my warranty company which worked great. Sears was the service provider. I got no accessed on Friday because the technician went to the wrong house without any type of courtesy call. I was home all day baking in the house waiting. I found out 3 minutes after the portal was updated. Once that happened there is no way to get ahold of the tech to inform him of the error. I had to reschedule for Monday. Then a tech called me on Monday to say he couldn't come out because it was too cold now(a cold front came through) to turn on the A/C. He said he would reschedule the A/C diagnosis for Friday when it is supposed to get warmer. He never showed up and closed the ticket. Customer service at sears is a joke. It is very difficult to get a hold of anyone!! Beware. All numbers lead to the same silly automated system.
Robert S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309848833
He did a terrible job.
He seemed to accuse me of touching the unit when we did not. He said fises were missing when that Lennox control board does not have fuses. He wanted me to sign I tampered with the init when nobody had touched it. He then told me to "hold on" then instead of coming back He just left the job with no explanation. I have a family and I still have no heat despite doing nothing wrong. This man didn't k ow what he was doing and left. I then was unable to even co tact sears via the website because it says my phone number is not valid despite them having it on file. I have used this service for years and pay for months without ending it only for this to happen. I waited over 7 days for an appointment with 30 degree Temps outside only for this to happen. Somebody needs to call me. I can't even reach anyone. I am considering terminating my service along with my neighbors as we all have used this service for years. Please co tact me as I cannot even co tact you guys.
Archie C,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699053145357
Service
Tech never showed for first appt. When he finally did show up, a month later he didn't want to do the repair because the compressor replacement was on a second level. Now we have to start over with a new company. Absolutely horrible!!!!
David J,
Spicewood, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698358142804
HORRIBLE CUSTOMER SERVICE
Made initial call to repair my air conditioner that was not working. I have two outside units that were not working but Sears Warranty and technician they could only service one. Technician was very uninformative when questioned based on his expertise, which would be the best unit to service that day, the upstairs or downstairs. Technician serviced upstairs unit and got air conditioner unit operable. I subsequently contracted with another air conditioning repair company who repaired the other unit and informed me that the upstairs unit had a faulty filter drive and liquid line that were rusted and possibly leaking. I inspected the part and observed they were severely rusted. He replaced the downstairs unit filter drive and liquid line which had burst and caused all freon to leak out. I telephoned Sears Warranty who sent the same technician to look at the upstairs unit issue. The technician refused to replace the unit as he stated it had not yet burst. I informed him that it would be more practical and cost effective for all parties involved to replace the part now, as waiting for the part to burst would result in all freon leaking out. This would be at a greater expense to replace freon and the parts, than it would be to replace the part at this time. The Sears technician acknowledged that the part WOULD burst in the near future resulting in freon leakage, but still insisted I wait till it occurred before contacting Sears Warranty again. The company I hired to repair the downstairs unit provided excellent customer service by repairing all issues. Sears on the other hand provided horrible customer service and would rather inconvienence their customer and additionally themselves rather than provide thorough service. This is not cost effective to either party!!
Greg C,
Rosharon, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463879576
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y,
Channelview, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378286136
A/C
My air still not working and my air unit in my basement is making an awful noise that it was not making before
Bryan W,
Brownstown, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287085838