Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Heat pump
Did not fix heat. Still running constantly. Replaced thermostat. Still blowing Cold air. To get heat have to pump the thermostat up 2 to 3 degrees to get heat.
Karen S,
East Stroudsburg, PACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740523908092
Price Gouging
I had asked two professionals about how much this "hot scale igniter" would cost.... as I waited 5-days for Sears to finally come and repair it. I was expecting the 25% off according to warranty I purchased from Sears. No I got almost 50% extra charge. Sears worried me about paying them, and never told me the amount, it was so frustrating doing business with them. I told Sears after all of that they owed me an apology. It was terrible. They canceled the appointment so many times that I called someone else, and Sears managed to show after canceling but they beat the other person there. It was a childish mess, not professional at all. I had hired Sears and paid them before,.I couldn't understand the problem. The Sears worker said he didn't get paid, he said Sears told him that I had already paid. That sounds like Sears cheated the man out of his money.... maybe that's why he charged me so much for this job. When I called in to Sears about this guy Sears said they would tell him to inspect the furnace and give me an estimate and if I didn't agree to estimate just pay the service charge. And I said that's what thought our agreement was. Then this guy called me with this supper high charge.
Jasia D,
Oklahoma City, OKCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739928134195
No show, no communication received
Did not show up, no communication received from the technician, was at the house all day during estimated time of 8:00-5:00. Only correspondence received was automated message to review the experience. No phone number to call, very frustrating. This way of doing business is unacceptable. I have doubts that an actual technician was even aware that we had an appointment today.
Bryan V for home owned by Szonja J,
Dunkirk, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739490944294
Competent but needs some people skills
Audrey seemed to have technical competence but she was not a patient person and when she yelled at me for trying to call my husband who has a better understanding of our system, she literally brought me to tears. I would not use Sears again after that experience
Anonymous,
Tampa Bay, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448567965
Very poor
No show … excuses after excuses of why delayed in the worked . Called several times just given another excuse. So disappointed. Going almost 2 weeks . We have young children in the home
Jeremy B,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737680555789
Not fixed
The furnace kicked on 1 time and isn't coming back on. He should have stayed through a whole cycle. I need someone to give me heat 🥺 please
Rebecca C,
Terre Haute, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733871622623
Furnace repair
Sears have sent six service techs to my residence. Including the tech today. All techs are A/C specialists. None can fix my furnace. I was promised that today tech was a furnace specialist. An furnace specialist is needed, not a A/C tech. This has been happening since June of this year. Please communicate i need a furnace specialist. This substandard professionalism is unacceptable. Nino James
Nino J,
Orlando, FLCustomer service response - Dear Nino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941749183
Air conditioner
The person who came was unable to fix the problem. I need Sears to contact me as I have been trying to call for the past half hour. Thank you
Monique R,
Kissimmee, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727473362678
Technician never showed
Technician never showed up to this job. Waited all day for him to show up and he never did. I do need Sears to call me back and get this rescheduled with a technician that will actually show up.
Robin V,
N Las Vegas, NVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1724968680580
Worst technician
Lazy, rude and did not provide any details of the issue. Did not solve the problem. Just wanted to signatures that his visit has been completed. Sears should be ashamed of sending such kind of technicians.
Sandeep S,
Fulshear, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724884371725