Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Zero Stars
Collins is a no show. This is the second time Collin has either been a no show or canceled appointment for no reason
Roland G,
Garland, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744839287549
Liar
He's a liar. He said he added freon and not one single thing has changed. I have the exact same problem with my a/c unit. He did not set foot in my house.
Brenda R,
San Antonio, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1744234339825
Terrible. Shut off my gas
I just confirmed he had no right as a service tech to shut my furnace off. Certified technicians worked on it Friday and did not detect co2. I called them after tech left, they verified he had no authority to do that especially in an occupied home. They have serviced Pulse units for 37 years and if they felt there was an issue they would have red tagged it and shut it down. I still have no remedy, for a person to walk in and right from the start say "I already know what's wrong with it", and not tools to pressure test it or do anything was a complete waste of time and now shut the gas off to my furnace in my occupied home. Well that's putting me and my family in danger and based on what? Nothing, no testing or dismantling any part of the unit.
James S,
Circleville, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741642446930
Work done
He stated that their company does not do the work required this is after me sending messages what was required. Very disappointed
Stephen S,
Las Vegas, NVCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741041190398
Rude & Argumentative
He was very rude and was argumentative. Stated he had been to my house many times and said he told me that I needed an electrician. I told him he had only been to my house twice and he did not mention anything about me needing an electrician to come out. He told me he could prove the number of times he came out by looking at his phone. After looking it up he said oh it was another property. I also told him if that was the case why didn't he report the electrical issue to Cinch. He argued again and said he did, I asked why didn't Cinch have a record of his findings. You guys have been to my house 4 times and the problem still has not been solved. It's been over a month and still no heat. 😫
Lora W,
Lewisville, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740865410360
He never showed up!!!
The text said he was here. Never saw him! What the heck is going on? How can I get a review request with a no show!
Roy P,
Dallas, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740528692931
Heat pump
Did not fix heat. Still running constantly. Replaced thermostat. Still blowing Cold air. To get heat have to pump the thermostat up 2 to 3 degrees to get heat.
Karen S,
East Stroudsburg, PACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740523908092
Price Gouging
I had asked two professionals about how much this "hot scale igniter" would cost.... as I waited 5-days for Sears to finally come and repair it. I was expecting the 25% off according to warranty I purchased from Sears. No I got almost 50% extra charge. Sears worried me about paying them, and never told me the amount, it was so frustrating doing business with them. I told Sears after all of that they owed me an apology. It was terrible. They canceled the appointment so many times that I called someone else, and Sears managed to show after canceling but they beat the other person there. It was a childish mess, not professional at all. I had hired Sears and paid them before,.I couldn't understand the problem. The Sears worker said he didn't get paid, he said Sears told him that I had already paid. That sounds like Sears cheated the man out of his money.... maybe that's why he charged me so much for this job. When I called in to Sears about this guy Sears said they would tell him to inspect the furnace and give me an estimate and if I didn't agree to estimate just pay the service charge. And I said that's what thought our agreement was. Then this guy called me with this supper high charge.
Jasia D,
Oklahoma City, OKCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739928134195
No show, no communication received
Did not show up, no communication received from the technician, was at the house all day during estimated time of 8:00-5:00. Only correspondence received was automated message to review the experience. No phone number to call, very frustrating. This way of doing business is unacceptable. I have doubts that an actual technician was even aware that we had an appointment today.
Bryan V for home owned by Szonja J,
Dunkirk, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739490944294
Competent but needs some people skills
Audrey seemed to have technical competence but she was not a patient person and when she yelled at me for trying to call my husband who has a better understanding of our system, she literally brought me to tears. I would not use Sears again after that experience
Anonymous,
Tampa Bay, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448567965