Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Came Late and didnt update their system !
Vance came an hour after the scheduled time. He told what needed to be repaired. He didnt put any of his diagnosis in their system. We were waiting for the part for 10 days without any update from Sears. Please stay away from these guys.
Navendu B,
Cypress, TXCustomer service response - Navendu , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754434334554
horrible service
Glenn came to my home to diagnose my AC unit through a home warranty. His did not completely diagnose the problem the first appointment. He ordered a part and when he brought it the second appointment found that there was more to the problem which he should have had figured out the first time he inspected the unit. Set up an appointment for another day and didn't call me until after the appointment window to to tell me that the part that he ordered did not come come complete. On numerous occasions he said to me it would be okay if I went with someone else didn't seem like he wanted to make the effort to repair my AC unit and the last time he said it I agreed and said he wasn't doing his job correctly and now I'm being charged for of service he did not complete and I will not pay it
Steven A,
Moreno Valley, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753394659639
Not than good
1st visit said fan broke will order part. 2nd visit, showed up didn't knock on door to announce himself. I looked outside and seen him working. Didn't check to ensure system worked after installing fan, did the check after I said something.
Adrianne P,
Odessa, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1751664669499
Problem not resolved
Technician was friendly and prompt. Replaced thermostat, but that did not resolve the issue. Have to wait another 2 weeks without A/C unit working to have someone come back out. Consistently trips circuit breaker in hot weather, but service seems to only be available when it's cooler and more difficult to diagnose.
Kevin W,
Huntingtn Wds, MICustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751320842245
Service Feedback
Joseph explained to me that there was a leak at the condenser coil and that it will be tough to repair due to how the unit was installed. However my warranty company explained to me that Joseph told them their was a leak and that the until was dirty and installed improperly. I do not appreciate the inconsistency of the message Joseph was sending and if a unit was dirty pictures should have been taken and presented to me as the customer. Hopefully this feedback will help you as a company improve the customer experience.
Jason R,
Queen Creek, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750542096599
Coleman Ac
So Albert came only examined from outside no free on check or anything I had told him my upstairs ac was not cooling so he had me turn it on amd replaced a small part ?? Compressor While he was outside I told him no cold or minimal cold air was coming . Iwas tild he just replaced it and it would take time It is now 5+ hrs later and the setting is on 68 and my upstairs is still showing 74. I would like another technician to come and check pls And I want complete check on the unit I have also had same issue with my another property for which I need service ASAP and do not want same technician
Jaimini P,
Edison, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750284953147
What?
Not fixed . Waiting to see if it's covered!
Carla L,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749933143096
Horrible service
Technicians left without servicing the unit and did not even allow us the opportunity to provide him the information he required. He closed out our ticket stating we did not provide info and did not even want to talk to the warranty company representative to clarify issue. I will make sure to NEVER use Sears again. This has been the worst experience by far. I would give them no stars if I could.
Eliana R,
West Friendship, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749592277911
FIX MY A/C
You have been out twice and have NOT fixed my A/C.
Richard H,
Hope Mills, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748900008465
Lazy Tech Request Another
He started calling in the morning to get all his customers to cancel because it was raining and if you don't it will be weeks until next he told me my appointment was last after 5pm when I didn't cancel he said I'll be their in 30mins. Showed up and said his equipment was to sensitive to work in rain 1 rain drop would break it we all work in different weather get a rain suit then asked for payment just for driving to my home then he tried to lie and said he was unable to get to equipment Trust if you see his name ask for another tech had to waste a days pay on this lazy technician
Steve B,
Hampton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747879990766