Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Never showed up and did not reschedule
Just said updated the app that they were here and they never showed up. Instead of just pushing to the next available time I know have to go through the AI system to get to a human before I can reschedule. Furnace does NOT work amd it's winter. This is unacceptable to just ghost the appointment.
Anjaneyulu S,
Frederick, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715957870
Horrible Service or lack of Services provided by Sears
Your service technician Jerome H really needs to work on his customer service skills. If I could have rated him a zero I would have. Your technician refused to provide service due to a broken attic ladder. I offered to provide a standalone ladder to access the attic to which he stated he needed to check with his supervisor to proceed. Jerome never returned to inform me that he would be leaving and not completing the repair. When I contacted him by phone he said and I quote I know you are not happy and I've gotta go and hung up on me. So much for customer service. I'm sure based on my experience this can't be the 1st time he has done this. If you want to keep your business operational you need to address this with Jerome H!
Gregory D,
Baton Rouge, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761256394861
Very poor customer service
Technician left me hanging didn't fix my air conditioning said I wasn't approved through my insurance company, but my insurance company said I was cover after speaking to technician several times. He just told me he was basically not coming back today because he didn't feel like it after telling me he would be right back as soon as he went to another call around the corner.
Kenneth H,
Oroville, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759182609806
Could not identify the problem with my AC.
No one that came on both visits could find and fix the AC problem at my house. They couldn't even identify where the problem was at. Nothing was done to correct the cooling issue with my AC System. What a waste of time.
Ron V,
Crosby, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758144334482
Terrible
The guy came and complained about how old the unit was instead trying to repair it it stopped blowing cold air out
Le J,
Moreno Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1757373460463
He had no clue
He was constantly on the phone calling to see what he had to do. Clueless on how to fix an A/C.
Pedro A,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1756168173622
Terrible service
My home warranty company went out of there way to choose sears to complete their diagnosis of my AC unit issues. When Tariq showed up he was unhelpful in explaining his reasoning behind his findings and explained "I can't go off what the other people said". I asked him if he thought there was a leak and he said, "I don't know maybe, but I can't check until choice tells me I can" and then went to his truck, showed them some pictures of my AC unit and they instantly denied it. Tariq was beyond disappointing to deal with and genuinely just provided bad customer service in general. He also didn't seem very knowledgeable as he kept deflecting my questions and would ignore certain aspects of what the other two hvac technicians said and did when they came out.
Ryan M,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755645510250
The a/c unit is still not cooling
The technician came and left but the unit is not functioning still.
Vishu M,
Brambleton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755217263765
He was rude
We contacted the technician twice—once around 2 PM and again after 5 PM—simply to confirm his estimated arrival time. Our concern stemmed from the fact that our previous two appointments were rescheduled, each with a 15-day delay, and we've now been waiting nearly two months for this service. Unfortunately, his response was highly unprofessional. He was rude, yelled at us, and even banged on our door. This kind of behavior is unacceptable from any service provider. We respectfully request that a different technician be assigned to our case moving forward. That said, we also feel this reflects a broader issue with Sears' service operations. Despite charging a monthly fee and a deductible for each visit, the company seems to lack sufficient manpower to support open service tickets in a timely and professional manner."
Suraj S,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754613170099
Very Unprofessional and Unethical person..
Jaime came to us on time. He seemed very sincere during the diagnostics service, didn't do any repair because he had to get an approval. He didn't submit paperwork or information for approval for 3-4 days. When he did submit, it wasn't accurate at all. 16 days later, we are still trying to figure out how to fix our AC.
Navendu B,
Cypress, TXCustomer service response - Navendu , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754434795544