Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Furnace still shutting off
The Technician showed up, tested a few connections and said everything was fine despite me referring to a prior technician's suggestion of replacing a component. My home is now freezing and have to battle Sears customer service vs. Choice Home Warranty customer service. Wish me luck!
Aron E,
Whitewater, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767133977303
NO SHOW
The technician never showed up!! We were home. They never called, knocked or rang a door bell!!
Quyen P,
Minneapolis, MNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615799290
Awful experience
I have never had worse experience. As a customer I have never been given less options to get something fixed. No AC working and would do anything at all to get help today. Nothing.
Tyler 1,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453429918
Owner
Took three months to replace one part on the heater. Different technician at different visits. Were confused on what part to use..
James A,
Signal Mountain, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925927023
Weird
I was been told that the problem was diagnosed and would order part for me. But then the insurance company told me he could not complete the job and assigned second company to fix my heating system. If you cannot finish the job, at least you should tell me honestly. Make me confused
Chun L,
Richmond, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765239400893
Furnance
Contractor didn't perform diagnostic service at all to find the oil leak in furnace. Hazardous situation and nothing was done. If fire in house the responsibility party will be contractor for saying system is operational I don't consider leaking oil operational.
�emetra/log L,
Freehold, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237837146
Never showed up and did not reschedule
Just said updated the app that they were here and they never showed up. Instead of just pushing to the next available time I know have to go through the AI system to get to a human before I can reschedule. Furnace does NOT work amd it's winter. This is unacceptable to just ghost the appointment.
Anjaneyulu S,
Frederick, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715957870
Horrible Service or lack of Services provided by Sears
Your service technician Jerome H really needs to work on his customer service skills. If I could have rated him a zero I would have. Your technician refused to provide service due to a broken attic ladder. I offered to provide a standalone ladder to access the attic to which he stated he needed to check with his supervisor to proceed. Jerome never returned to inform me that he would be leaving and not completing the repair. When I contacted him by phone he said and I quote I know you are not happy and I've gotta go and hung up on me. So much for customer service. I'm sure based on my experience this can't be the 1st time he has done this. If you want to keep your business operational you need to address this with Jerome H!
Gregory D,
Baton Rouge, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761256394861
Very poor customer service
Technician left me hanging didn't fix my air conditioning said I wasn't approved through my insurance company, but my insurance company said I was cover after speaking to technician several times. He just told me he was basically not coming back today because he didn't feel like it after telling me he would be right back as soon as he went to another call around the corner.
Kenneth H,
Oroville, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759182609806
Could not identify the problem with my AC.
No one that came on both visits could find and fix the AC problem at my house. They couldn't even identify where the problem was at. Nothing was done to correct the cooling issue with my AC System. What a waste of time.
Ron V,
Crosby, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758144334482