Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Service Call - thermostat
Came out to assess and service a broken HVAC thermostat. First, got notifications via text that we were not home and that we would need to reschedule service, even though my husband was at the door to greet him and let him in. He left with no update on if we were getting our thermostat replaced or repaired. After leaving our home, he sat outside, smoking a cigarette before he left. Had to arrange another service provider.
Tiffany E,
Kirkwood, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771378069155
AC freezing up
Richard explained everything to me about my unit but did nothing to fix the problem. Since he left my unit has frozen up again and it's 27 degrees outside. I don't even know why he came here.
Joyce S,
Hattiesburg, MSCustomer service response - Joyce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466641202
Waste of $ and time
Had a Noisy draft inducer, Sears came out and pretty much said "we won't do anything for noise" then put oil on the motor then left. Noise still prevalent and getting worse as it gets colder. A complete wast of $75 and time
Levik S,
Indianapolis, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769553311460
Furnace repair/issue: Very rude
Technician was extremely rude. He kept saying and shouting that we needed to open vents, however, all the vents WERE OPEN and he only checked one vent in the entire house and would not confirm that the rest of the vents were open or closed (which they were). He just kept repeating and shouting over and over that the vents should be open (again, ALL of our vents were open). If he thought the vents weren't open then why did he only check one vent?!?! Wouldn't common sense tell you that if you are going to make an accusation, you should actually check to see if your accusation is valid?!?!? Why say a vent needs to be open if he didn't even check to confirm if all the vents were, in fact, open or closed. He seemed to just want to leave and skirt his responsibility. Heating is still not working properly in our home. He said it may be an air duct issue and would not provide any more information on a repair. Poor service and a poor technician. It's a shame because this was the second time he came to visit our home for this issue and he was very nice the first time. The first time he came he did not mention to open any vents. He did clean up the flue and there was very weak air coming from the vents but he said to let it continue to run and it should heat the home. It did not. I should not have trusted his word the first time. In fact, we ran the heater for 24 hours and there was still little to no heat which is why I contacted the company a 2nd time. By the way, they missed their schedule date as well and the appointment had to be rescheduled twice. Terrible service with little to no explanation as to what to do next.
Ajay N,
Ashburn, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768344145457
Furnace still shutting off
The Technician showed up, tested a few connections and said everything was fine despite me referring to a prior technician's suggestion of replacing a component. My home is now freezing and have to battle Sears customer service vs. Choice Home Warranty customer service. Wish me luck!
Aron E,
Whitewater, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767133977303
NO SHOW
The technician never showed up!! We were home. They never called, knocked or rang a door bell!!
Quyen P,
Minneapolis, MNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615799290
Awful experience
I have never had worse experience. As a customer I have never been given less options to get something fixed. No AC working and would do anything at all to get help today. Nothing.
Tyler 1,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453429918
Owner
Took three months to replace one part on the heater. Different technician at different visits. Were confused on what part to use..
James A,
Signal Mountain, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925927023
Weird
I was been told that the problem was diagnosed and would order part for me. But then the insurance company told me he could not complete the job and assigned second company to fix my heating system. If you cannot finish the job, at least you should tell me honestly. Make me confused
Chun L,
Richmond, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765239400893
Furnance
Contractor didn't perform diagnostic service at all to find the oil leak in furnace. Hazardous situation and nothing was done. If fire in house the responsibility party will be contractor for saying system is operational I don't consider leaking oil operational.
�emetra/log L,
Freehold, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237837146