Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Incorrect Fix
Nick Did not provided the correct. The fix was incorrectly provided
Praveen G,
Powell, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780607791330
AC Repair
Would give 0 stars if i could! Will NEVER use Sears for anything else. Technician came out to diagnosis my AC Units and informed they had to be clean, then proceeded to go to vehicle and make some calls. The next thing i am receiving on my phone is the receipt, no other communication, just him leaving. I had to immediately call another service tech out only to be told that my upstairs unit had a coil leak and was low 6 lbs of Freon and the bottom unit needed to be clean. Worst 100 dollars i ever spent.
Demorseya S,
Marion, ARCustomer service response - Demorseya , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780092100130
Not fixed
Technician did not fix the problem, was argumentative, told me to fix it
Matthew C,
Santa Fe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485735232
Poor
He unscrewed the access panel to my air handler and left it on the floor, didn't even place it back onto the unit. Just sad
Terrance P,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779485485124
HVAC repair
Did not repair unit he said it needed a motor
Earl L,
Camp Springs, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775077871945
Bad experience
Horrible service. Has no intention to resolve issue He writes foreign contaminants into a sealed system. Argued from the moment he got. Before starting the service. After, payment collection method. Mentioned check would work and then said card later.
Vijaykumar C,
Frisco, TXCustomer service response - Vijaykumar , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774991516543
service
they didnt show up for the service and they didnt even call
Mary E,
Riverside, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773956037128
Poor review on technicians and Sears Home Services and prove
Poor review on technicians and Sears Home Services and proveD with my services too. I wish Sears HS is better to follow their legacy how they used to be before the Chapter 11. Will not wonder if SHS does the same soon. Poor policy, services and reputations of not completing the job.
Kannan C,
Great Falls, VACustomer service response - Kannan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772578307562
wrong diagnosis
I was upset about the choice home warranty! This is the 3rd time on 4 houses that the salesman told us would cover everything. Your guy told them lack of mantinence and yes the tenants just changed the filters not vaccummed the heater. But your service man said the control board was out that's why it didn't come on. I had my guy check it and the control board was fine and had blown a 5 amp fuse. Not the whole expensive board. I have 4 houses with them and I also my home have a Sears home warranty and am wondering about that.That's a lot of difference in parts prices amd paid you my deductible before he looked at it. With it being diagnoised from a complete circuit board to a new 5 am fuse! He also made an appointment for the next week and on the day I was expecting for heater repair I called and waited a whole week thinking my heater was going to be repaired. I would like my money back for lack of his knowledge .
Kathy D,
Shawnee, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772502015040
Nothing Went Right
Had the most bizarre experience with Choice Home Warranty today. The tech wouldn't even step inside until I paid a $75 fee that I had already sent to the company! When he finally got to work, he "fixed" my thermostat power issue completely by accident while messing with the wires. He then had the nerve to say wiring isn't covered and blamed the whole thing on a "dusty environment." It feels like this company has a mountain of excuses and exclusions they hide until the very last second. Honestly, I've never heard such outlandish reasons to deny a claim. Avoid them at all costs!
David S,
Ashburn, VACustomer service response - David, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771990419640