Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Unprofessional
Jerome didn't call me at least he said he did, but however he called my job not me. So, when he came to house, I ask why he didn't call me? He stated he called the number on the paperwork. Moving forward he check everything submitted my paperwork to choice home warranty came back to say that I had to pay $69.99 for something to be clean out however he stated that he was coming back and he left and never came back or called. Therefore, I am still left without my AC being fix.
Shyra D,
New Orleans, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761698470915
not fixed completely
the ac still does cool enough, not reaching desired temperature
Celso S,
Newhall, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1756168199821
Sears's A/c technician
Very unprofessional to me, maybe he was not expecting to come to Black woman home. He asked what was going on, I tried to explain, asked me if Freon was put in the unit pointing to the one in the garage, when I tried to reply he made me feel like I had no sense and go on to tell me he new what he was doing. He told me to turn on the unit, when I told him it was on, he responded in a manner that I didn't have sense then he said you have to turn it down so it will come on, why didn't he just ask me to turn it to a lower number, I have been here 13 years and this is the worse I've experienced with a technician. At the end he just told me that he did not see any leak, he was not going to fix something that was not broken and made other comments. Please I don't want him anywhere near my house. I may not be who he was expecting, my color I'm sure played a part in his attitude towards the job. From his hello, I knew that he did not want to be here. Everything he's asked me when I tried to answer, he will say that's not what I'm asking, let me explain . I'm a senior citizen. I need compassion.
Sandra B,
Kissimmee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751925294763
My AC is stay the same
AC is still not working. Right now the thermostat says 80' in my kitchen when it is 90' outside.
William S,
Glen Burnie, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751060104721
Talwar
Good
Savinder T,
Riverside, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724881556579
guy are just came for time pass
i am not satisfy this kind of service it is
Mehdi Q,
Sugar Land, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070263750
Nice guy but
Since Austin left Saturday....my AC unit will not shut off. Even if thermostate turned off....unit runs and runs. Now you tell me to wait ANOTHER WEEK!!! ????? HE HAS BEEN HERE TWICE AND THINGS GETTING WORSE!!!!! But again very pleasant youg man. I NEED HELP TODAY GIVEN THE SITUATION
Dominick B,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072487771
Not sure what he figured out.
The AC unit is doing the same thing today that it did before. Not keeping up with the thermostat or shutting down. Not exactly sure.
Curtis B,
Janesville, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491372192
Customer Service Experience
This company does not seem to give access to a real live person to voice questions or concerns. All interactions with the are through an AI agent with no off ramp to a live agent. I have concerns about my repair but even after several phone calls/different phone numbers, I have not be able to speak with a live person to resolve anything. Very, very frustrating!!!
Vickie F,
Greensboro, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782414149319
All around poor service
All around poor service from Tech to Sears customer service. You can never speak to anyone to help you with questions and concerns. Even Samantha, the AI representative, was also terrible and had a rude tone when trying to address questions. I will never deal with or recommend Sears home services.
Ralph V,
Goodyear, AZCustomer service response - Ralph , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164298811