Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Customer Service is No Longer a Priority
I wanted to share my experience regarding the recent visit from the Sears technician to check on my HVAC unit. While I understand that the work required does not fall under my home warranty, I was disappointed that the technician did not take the opportunity to discuss the possibility of hiring Sears for the repairs. Although Alex was very polite and informative, he left after mentioning that the warranty company would be in touch with me. I was eager to get the repairs done, and it seems like this could have been a chance for Sears to address my needs and generate some business in the process. Thank you for considering my feedback. Best regards, Ms. Fields
Leandre F,
Las Vegas, NVNot satisfied with the service.
He did not value what I had to say about my finding the noise on A/C. I felt as though he dismissed what I had to say about a site glass on the unit.
Lance T,
Hahnville, LADontee was professional & personable but problem not resol
They came out to look at my AC becuase it keeps freezing up. Dontee was very professsional and personable. He several checks on the system and seemded to know what he was doing. He took his time and talked to me about the problems we were having. After all the checks he was unable to diagnose the problem and the system still freezes up.
BH,
Castle Rock, CODual system review
Mohammed is not trained on a dual system so he could not find a problem or repair the system. There were red lights but he was not familiar with the dual system. He said the house was cold because the weather outside is very cold. He was very kind but the system worked fine other years when it was just as cold.
Lily S,
Georgetown, TXGood work
Poor attitude. He fixed the issue while diagnosing, then wanted me to pay ~$400 for the repair without running that by me for approval first. Then got upset with me when I called that out. Luckily his supervisor was reasonable.
Dorothy M,
Arlington, TXSears Home Services
The technician arrived and immediately began discussing what the customer had to pay and how much it would be if I had written a bad check etc; I do fully understand that the services rendered must be paid for... However, at least start on the job first. It is NOT my intention to be difficult, but please 🙏 know that when people need something taken care of they are not really excited about making a claim and so forth. I hope that [IF] I have to deal with this company that the experience is much better. Thank you Robert LeBeauf
Robert L,
Slidell, LAVisit
Regret the missed call for work because of missed discussion.
William Maddox,
Durham, NCUnable to help
The link provided allowed me to see when the technician was arriving, but without instructions on how to prepare for the service, the technician was unable to diagnose or repair the issue. It is not his fault, I just wish a confirmation call, email or text could have given information to turn off the system before his arrival to make better use of both the time of the technician and our time away from work.
Kenneth S,
Mine Hill, NJAppointment problem
Was promised. A repair on March 3 rd didn't show up and no phone call. Rescheduled for March 5th between 8-12 but didn't show up until after 2 pm. Not a good experience and very poor customer service.
Terry A,
Greensboro, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772837148662
Damage to our home
Michael accidentally bumped the water turn on valve to our irrigation system. We did not realize this until 36 hours later and our outdoor irrigation system is flooded, we had elevated water use during this time, and the damage to this system is currently unknown. The actual repairs to the furnace were completed and we have no concerns with the quality of the repair. Would rate him a 4/5 had this not occurred.
Daniel H,
Lakeville, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766792844830