Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Assessment and feedback of service received.
The service was efficient. The technician was knowledgeable and professional. I was pleased with Sears service. The only inconvenience was the waiting time. The range was wide 8-5. Although there was some chronological adjustments made later in the day.
Marie F,
Miami, FLac unit
Was on time and fixed the problem in one visit, at a very hot time of the year. Thank you Omar.
Janis P,
Dekalb, ILKnowledgeable tech
Diagnosed and fixed issue pretty quickly. Could be a bit more friendly and forthcoming so that the customer understands what the problem was and what solution was applied. Overall satisfactory service since problem was resolved.
Sudip P,
Denville, NJHeating and air maintness
The blower are not running the way that it suppose to. And the switch on the furnish are not coming on.
Calvin W,
Macon, GACould have done better
Nick was polite, but did not correctly find and fix the problem. First, he arrived well past the arrival estimate provided by SHS on the day of the appointment. "We will inform you if your technician is running late," was a promise made but not fulfilled. (BTW 8:00am to 5:00pm as a general service appointment window is not helpful.) No contact info was provided that allowed us to speak with a human for any info or updates once the 2:07pm arrival estimate had been exceeded by more than an hour. More importantly, Nick failed to identify that the furnace was not holding a flame. Promptly after he left, claiming that the furnace was in working order, the issue persisted. The furnace ignites a flame which immediately extinguishes. As a result, the furnace ran non-stop for the next 12 hours without holding a flame long enough to heat the house. I could not in good faith recommend this service provider to anyone else.
Rocco H,
Nashport, OHRemarks
It took 14 days for you to come . Service was very good . Never use you again because of your delay of service
Willie S,
Jacksonville, FLCustomer Service is No Longer a Priority
I wanted to share my experience regarding the recent visit from the Sears technician to check on my HVAC unit. While I understand that the work required does not fall under my home warranty, I was disappointed that the technician did not take the opportunity to discuss the possibility of hiring Sears for the repairs. Although Alex was very polite and informative, he left after mentioning that the warranty company would be in touch with me. I was eager to get the repairs done, and it seems like this could have been a chance for Sears to address my needs and generate some business in the process. Thank you for considering my feedback. Best regards, Ms. Fields
Leandre F,
Las Vegas, NVNot satisfied with the service.
He did not value what I had to say about my finding the noise on A/C. I felt as though he dismissed what I had to say about a site glass on the unit.
Lance T,
Hahnville, LADontee was professional & personable but problem not resol
They came out to look at my AC becuase it keeps freezing up. Dontee was very professsional and personable. He several checks on the system and seemded to know what he was doing. He took his time and talked to me about the problems we were having. After all the checks he was unable to diagnose the problem and the system still freezes up.
BH,
Castle Rock, CODual system review
Mohammed is not trained on a dual system so he could not find a problem or repair the system. There were red lights but he was not familiar with the dual system. He said the house was cold because the weather outside is very cold. He was very kind but the system worked fine other years when it was just as cold.
Lily S,
Georgetown, TX