Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Very thorough
He was very knowledgeable, friendly just wish he would've told us he was leaving as we did not know that he left until we went out to the garage to see if he needed anything.
Maria C,
Phoenix, AZFurnace maintenance
Technician was difficult to understand. The furnace started initially but has not worked since he left. I have had this problem for the past six months.
Michael G,
Elgin, ILDontes service is great.
Sears 8-5 required availability window is unreasonable. Sears is the only company that I have found with this practice.
Karen F,
N Las Vegas, NVTimely service
Randy was on time and very professional. The only reason he did not get 5 stars was because I had to ask him to view the outside unit.
Laurrie C,
Jacksonville, FLAssessment and feedback of service received.
The service was efficient. The technician was knowledgeable and professional. I was pleased with Sears service. The only inconvenience was the waiting time. The range was wide 8-5. Although there was some chronological adjustments made later in the day.
Marie F,
Miami, FLac unit
Was on time and fixed the problem in one visit, at a very hot time of the year. Thank you Omar.
Janis P,
Dekalb, ILKnowledgeable tech
Diagnosed and fixed issue pretty quickly. Could be a bit more friendly and forthcoming so that the customer understands what the problem was and what solution was applied. Overall satisfactory service since problem was resolved.
Sudip P,
Denville, NJHeating and air maintness
The blower are not running the way that it suppose to. And the switch on the furnish are not coming on.
Calvin W,
Macon, GACould have done better
Nick was polite, but did not correctly find and fix the problem. First, he arrived well past the arrival estimate provided by SHS on the day of the appointment. "We will inform you if your technician is running late," was a promise made but not fulfilled. (BTW 8:00am to 5:00pm as a general service appointment window is not helpful.) No contact info was provided that allowed us to speak with a human for any info or updates once the 2:07pm arrival estimate had been exceeded by more than an hour. More importantly, Nick failed to identify that the furnace was not holding a flame. Promptly after he left, claiming that the furnace was in working order, the issue persisted. The furnace ignites a flame which immediately extinguishes. As a result, the furnace ran non-stop for the next 12 hours without holding a flame long enough to heat the house. I could not in good faith recommend this service provider to anyone else.
Rocco H,
Nashport, OHRemarks
It took 14 days for you to come . Service was very good . Never use you again because of your delay of service
Willie S,
Jacksonville, FL