Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Home owner
Good job ,good costumers service I recommend this company to me friends.
Joaquin R,
Charlotte, NCThe technician he was on time.
It was a good experience. He was a very nice man.
Richard B,
Charleston, SC.worker
......on the day of inspection, the guy was prompt.............and thorough
Lori W,
Chicago Hts, ILNo heat downstairs unit.
Enrique came back, found the cause and corrected the problem.
Jerry P,
Creedmoor, NCPreventive maintenance
Tech was pleasant, efficient. He was misinformed in that he thought I needed a repair. Second attempt to get PM done. Scheduling was difficult this time. I have never has such difficulty in getting a time. Every one I picked was changed. Then time of arrival was messed up. Time had already passed by the time I got the message. Waiting all day for a scheduled appointment is not good.
Rosemary G,
San Antonio, TXMichael called, but Terrence did the work
Safety is of utmost importance, so if a technician calls me, gives his name, and say he is on the way, then I expect that same technician to be the one who arrives at my door. So when Terrence (not Michael) arrived at our door, he introduced himself, and I'm sure the perplexed look on my face caused him to explain that someone else called to say that they were on the way, but not him. I saw two Sears vans outside, so I'm not sure if Terrence was in training and Michael was possibly in the other van, but it would have been helpful for the person calling (Michael) to explain that some else would be coming to the door and actually doing the work. Luckily your technicians are dressed in uniform and in marked vehicles, so they are more easily identified. Nevertheless, Terrence was friendly, complied with my request to wear shoe covers, and moved quickly and efficiently. He answered my questions, changed the filters as I requested, and provided helpful feedback. My continued issue with Sears is the all day window to wait. A 4 hour window would be far more efficient and helpful to your busy customers. I like that I was able to get updates during the day, but it would have been helpful to know at least a day prior how many stops would be ahead of us. This would have allowed me to plan my day better. My 4 star rating is for Terrence, since he was the person who actually completed the job. I will add that although he did not explain how the service visit would occur when he called, Michael was still pleasant, friendly and professional.
Jacquetta,
Atlanta, GAVery thorough
He was very knowledgeable, friendly just wish he would've told us he was leaving as we did not know that he left until we went out to the garage to see if he needed anything.
Maria C,
Phoenix, AZFurnace maintenance
Technician was difficult to understand. The furnace started initially but has not worked since he left. I have had this problem for the past six months.
Michael G,
Elgin, ILDontes service is great.
Sears 8-5 required availability window is unreasonable. Sears is the only company that I have found with this practice.
Karen F,
N Las Vegas, NVTimely service
Randy was on time and very professional. The only reason he did not get 5 stars was because I had to ask him to view the outside unit.
Laurrie C,
Jacksonville, FL