Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
898
Average Rating
4.5/5
Fixed my heat
Tony did a great job fixing my furnace. He was very knowledgeable and helpful.
Heather K,
Cottage Grove, WIGreat Experience
William was very helpful! He was able to address our issue and even took the time to explain the problem to me, along with how to prevent it moving forward. I really appreciate that!
Kelsey S,
Colleyville, TXService tech
Shawn is awesome, reliable, courteous, knowledgeable, and a pleasure to have in our home.
Suzanne T,
Fort Collins, COFall service
Richard was very professional and straightforward about his recommendation for an issue I was having with my heating unit.
Marie O,
Palm Bay, FLExcellent service
Efficient, effective, and courteous. On time and look forward to next service.
Alphonso S,
Centerville, OHGreat additional service with Service Contract
In addition to covering home appliances the Service Contract also provides for a/c and furnace tune-ups. For our first contract service we were given a 9 hour window. In fact, the technician showed up a half hour beyond that. But he was quick and efficient. Five stars for Michael. Hopefully, waiting for service on the next visit will not waste my entire day.
John C,
Smyrna, DEVery Professional
The technician arrived right on time, very professional and explained things I should keep my eye on.
Donald P,
Raleigh, NCGreat service
My technician, Art, was great. Thorough explanation of what he did, reminded us how to clean electronic filters. Ready for the cold weather. Thank you.
Eileen J,
Arlington Hts, ILHomeowner
He was very respectful and answered our concerns patiently .
Vicente C,
San Diego, CATimely and efficient
Cal was friendly, respectful, timely, thorough and got the job done. Unfortunately I had 2 appointment with sears on this day. Cal was great. The second appointment they never showed up or called. I called Sears 6-8 times during the 8-5 window. Finally at 5:30 someone named Major answered and said Eric would be out at 7:30 pm. At the same time while in the phone with Major I got an email saying my appt was moved to 11/2/2023. I took today off for these appts. And not even the decency of a call before pushing my appt out another 9 days. Sears ordered parts and made this new appt for me for today 10/24/2023. I didn't make it. Then they don't show or call and just reschedule. Not for tomorrow but 11/2? Seriously? Sears is so hit or miss but I think this is the last straw for me. Four years of spotting service. My time is valuable and Sears obviously does not respect it. Cal personally was great. Sears home warranty over all has terrible customer service.
Karena W,
Saint Michael, MN