Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Great service
My technician, Art, was great. Thorough explanation of what he did, reminded us how to clean electronic filters. Ready for the cold weather. Thank you.
Eileen J,
Arlington Hts, ILHomeowner
He was very respectful and answered our concerns patiently .
Vicente C,
San Diego, CATimely and efficient
Cal was friendly, respectful, timely, thorough and got the job done. Unfortunately I had 2 appointment with sears on this day. Cal was great. The second appointment they never showed up or called. I called Sears 6-8 times during the 8-5 window. Finally at 5:30 someone named Major answered and said Eric would be out at 7:30 pm. At the same time while in the phone with Major I got an email saying my appt was moved to 11/2/2023. I took today off for these appts. And not even the decency of a call before pushing my appt out another 9 days. Sears ordered parts and made this new appt for me for today 10/24/2023. I didn't make it. Then they don't show or call and just reschedule. Not for tomorrow but 11/2? Seriously? Sears is so hit or miss but I think this is the last straw for me. Four years of spotting service. My time is valuable and Sears obviously does not respect it. Cal personally was great. Sears home warranty over all has terrible customer service.
Karena W,
Saint Michael, MNCARLOS IS WORTH MUCH MORE THAN 5 STARS
Wow. Carlos came to my house to fix a furnace that stopped responding to the thermostat. He was meticulous in his troubleshooting and he explained everything to me (b/c I was curious). He was so respectful, he took his time to make sure he didn't miss anything and put everything back to its proper place at the end. He was also an enjoyable conversationalist. Excellent experience!
Mindy B,
Dobbs Ferry, NYFurnace
He explained everything and polite. N/A. N / A
Dorothea K,
Kirkwood, MOHvac/Furnace issue
The Tech was friendly and knowledgeable and advised us of his recommendation.
Terrence A,
N Brunswick, NJGreat Job
Your man Isnan was great. Did a thorough job with a great attitude and professional about him. I'm very happy with the work today.
Dean V,
Chicago Ridge, ILGreat Sevice!
The technician arrived as scheduled and was very professional. He provided a detailed explanation of the service being performed and how the HVAC system worked.
Gabriela N,
Floresville, TXHVAC
Ryan did a great job and was very thorough. Sears needs to develop an easier to navigate emergency call process for off business hours issues.
Brian G,
Tampa, FLQuick and complete
Cleaning and tune up was done quickly and thoroughly today
Elizabeth O,
Villa Park, IL