Lennox Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
894
Average Rating
4.5/5
Homeowners
A very professional technician friendly got the job done in a timely manner
Edward L,
Jacksonville, FLFurnace repair
Excellent experience. Technician was very knowledgeable, professional, friendly, informative, and concerned re my repair. He worked quickly and efficiently and kept me informed all along the way, including letting me know when he was approximately 30-40 minutes away. I would recommend Gary / Sears service to anyone I know. I have had service experiences that have been nightmares from other companies. The quality of service you provided was refreshingly and thankfully top-notch and hassle-free.
Steven M,
Federalsburg, MDTop Notch Technician
Very thorough and informative
Nicole L,
Bear, DEKasey
On time, very good communication, nice person. Immediate services. Will recommend
Saji K,
Parrish, FLKasey D was phenomenal
I scheduled an initial HVAC repair on January 4th. Sears Home Warranty and Sears Repair rescheduled multiple times. After initial diagnostic, ordered part by the tech to be delivered to the tech was sent back - possibly multiple times. System kept messaging me, "is the part in" - how would I know? There was no handoff of this repair job when the initial tech left the organization to Kasey D. I received no support from Sears home Warranty or Sears Repair central offices - they kept saying it was being escalated but actually kept passing the buck and then canceling my appointments. Furthermore, there was no transparency as to the real issues. Kasey was my only direct contact and dogged this for me, navigating broken systems, to get it done. Finally completing the repair on 3/1 - two months later - unacceptable Sears. Kasey D. is a role model for customer service that the rest of the organization should learn from. Being in healthcare, I understand the importance of the customer experience in sustaining and growing your brand. Clearly there are process and system issues that are broken and need to be addressed. In my experience, it is rarely people, but the constraints around the process companies require them to work under. If you let your team work to their full potential, you may be surprised by the positive results. Listen to your team members Sears.
Brian G,
Tampa, FLVery knowledgeable person
Very knowledgeable and courteous. Came on time and understood my concerns.
Malik H,
Aurora, ILAmazing Service
He was very knowledgeable and really fast fixing the issue.
Estella L,
Texas City, TXHonest and follows through
UNLiKE Sears and my home warranty company, Cordaryl listens and responds intelligently. He initially came out and said a senior specifically trained tech would need to do this job. Do you think HIS Company Sears or my Home Warranty company listened? Nope, sent him out again! He called and warned me and then said he would in fact be following up with both of the companies so I could finally get the A/C unit fixed by an expert that Home Warranty put in and can't seem to get it right! Thanks Cordarly for being an upstanding guy. Hopefully, this time it will work!
NC,
Ola, GAHeating repair
Pleasant, patient professional.customer service. He seemed knowledgeable and courteous.
Howard B,
Ft Washington, MDGreat job
Technician did a great job… very satisfied with speed of service
Juan L,
Hanford, CA