KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Sears technician
Very pleased with your technician! Polite and knew his job.
Ernest V,
Fresno, CAGood fast service
Mike reached out to me quickly and did a good job communicating with me and answering questions. He was very helpful!
Scott B,
Newport, NCPeter was great! Professional and knew his stuff.
As far as the App and AI is concerned it is a terrible customer experience. Sears should be embarrassed by its customer service. To not be able to talk with a human is unacceptable to resolve issues that arise during the service calls. The all day window is another bad customer experience and the text message that are generated by AI to indicate when a tech is arriving is quite frankly a joke. Not even close to the time indicated tech would arrive. 5 stars for Peter. 0 stars for customer experience. I would never recommend sears home service.
Michael R,
Stevenson, MDGreat service
Joseph was very friendly and very knowledgeable.. Thank you for sending him.
Lynn L,
Sun City West, AZCornelius
Corn provided excellent service. He was very knowledgeable and professional.
Kevin C,
Kaneohe, HIKitchen aid Fridge
Martin is super knowledgeable and kind. He showed me what is wrong with the fridge and actually fixed it. We had Accord Appliances came out initially and didn't do anything to fix the fridge.
Lorelie G,
Winchester, CAVery good technician
Zack was very thorough into looking what was wrong with the dishwasher. He spent several hours working on it. It seems that the piece needed is no longer available. Although he couldn't fixed it, he reassured me that the replacement team will take care of it. He was also very pleasant and friendly.
Lizette L,
Greensboro, NCRefrigerator repair
6 other technicians came out for same problem they order many many parts . Only Paul ford figured out it wasn't the parts . It was that the electrical connections were not making good contact . He is worth his weight in gold . What ever you are paying him it's not enough . He saved me from buy a new. Refrigerator. Knowledgeable, experienced and concerned for customers and is asset to your company
Louis R,
The Woodlands, TXTom
Tom was terrific, courteous and professional. Couldn't have had a better tech.
Collis M,
Sicklerville, NJExcellent in every way.
The repair person came prepared, and did the work efficiently and without a hitch. He was very helpful and generous in tightening up our machine to work as well as possible.
Darrel B,
Katonah, NY