KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Ice maker repair
Our ice maker still is not working. It will not shut off automatically
Linda G,
Lawrence, KSCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690666275799
No Live person to speak with when something is wrong
I left a good review after the technician left my house 2 days ago.. The refrigerator was running and got cold by the next day. I put a few things in it and luckily didn't do big shopping because it got warm again. I try to call A&E and get an AI recorded line that doesn't give an option to schedule a revisit only a new visit online and then hangs up. Why can't I speak with a live person? If I go online, it says the next appointment is in 2 weeks. I don't want to wait another 2 weeks to have my refrigerator fixed. Again, not just horrible but non-existent follow up service. I need someone ASAP
Natalie L,
Santa Clarita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664178133
Dishwasher does NOT work!
Dishwasher now has code F8 E4 and keeps beeping. Dishwasher is NOT working! We cannot turn it on at all!
Maryann D,
Enumclaw, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491015068
This company is horrible
This service guy was okay - but his communication skills are not great and despite him coming out 3 times and ordering parts the issue was never resolved. We got tired of wasting our time. It was clear this company, A&E Services, had no way to, or real desire to want to, fix the problem. This company overall deserves 0 stars. They have no way to speak to a human and everything is automated, website and phone automation is very poorly designed and disconnects often. No way they email or chat either. Worst company!
Jason G,
Alpharetta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690416302044
NO SHOW!!!
This Technician did not show up to my residence, and closed out my ticket without replacing any of the parts ordered. The dishwasher is still disconnected, and pulled out from the counter, with water spilling on the baseboard under the sink. This is a very low level of customer service. Not satisfied at all.
Arniece C,
Brandywine, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690415683580
Not pleased at all
This was a very disappointing experience. I described my issue and the tech arrived and no details I had provided, including the appliance error code, were available to him. Needless to say, the issue did not come up while he was on-site. I asked what would need to be done to fix it myself and he said "if your Husband is handy, he could probably do the sensor replacement." My husband was no where around. Is this 1950? So the error did not come up and when I suggested it may take a few times, he said "I can't be here all day." What a total waste of money and to hire someone and be insulted by them in my own home. Unacceptable.
Maggie A,
Skokie, ILCustomer service response - Dear Maggie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406139433