KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Terrible
Very unhappy and disappointed. Darryl did not fix our gas range! He left telling me I needed to check and see if we had gas- which we did before it went out. I had to wait another 1.5 weeks to get someone back out (not able to use stove at all during this time) and it was actually because Darryl didn't properly plug in one portion of our new control panel- easy fix. I would never use him again.
Cassie B,
Gruver, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096757075
Not Fixed
This is the 3rd time they came out and the Ice Maker does not make any ice. He said it should be fine in 24 hours again but if it doesn't make ice he said for me to contact AHS and ask for an authorized Kitchenaid repair person.
Wayne S,
Fillmore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096692796
Re. Eric Q
Came to our home even after we requested to get Nareth. Initially said we turned off the ice maker but then realized something else was wrong. Still did not fix the problem. We are without ice for now nearing 1 month. Called to request Nareth once again and I now see Eric Q is being sent again on August 4. Absolutely amazing!!!
Noel B,
Lomita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690923100394
Not happy with the service
I don't think the technician did a proper job of finding the issue..
Seema A,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690913422593
Refrigerator issues
Victor, 0 stars Came in and made him self at home, sat down and took a phone call. Looked at our fridge for less than a minute and told us to Contact the manufacturer. Never gave us an estimate for the work. Said we declined his estimate, which is not true. We would like a refund for this service because the technician didn't do anything.
Sean K,
Foothill Rnch, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845487572
Courteous, but careless
The technician took about 40 minutes repairing the dishwasher. When done, he didn't actually test the unit. He seemed to be in a rush to leave and told me to just reset the circuit breaker for the dishwasher to come back on. When I checked the circuit breakers none of the breakers were actually off. I tried flipping all the breakers off and back on to see if the dishwasher would come back on. None of this worked. So, now here I am having to order yet another service call to make up for his carelessness during the visit. This is a huge waste of time for everyone involved.
SR,
Austin, TXCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838474472
Thomas
He arrived angry and was rude. One problem was the refrigerator light has two bulbs and one side is not functioning. The bulb on one side burned out I bought a new one. When I put the new bulb in the socket it didn't light up and therefore noticed the socket was broken. I put the old bulb back in because the light fixture got hot at times. Concerned to leave the socket empty. Thomas ignored my explanation and kept telling me the light bulb had burned out. I kept repeating how the new one didn't work in there either and repeated the problem. He kept saying he didn't replace light bulbs...ignoring that I said the fixture is broken and a new one didn't work in it. After repeating myself 4-5 times I got angry because he wouldn't listen. He packed up and left even though I apologized. I don't want him here again...the feeling is mutual.
Marie H,
Saint Louis, MOCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838165905
He is less technician, more salesperson
Sean is pleasant and polite, but it's clear that he is less of a technician, and more of a salesperson. Came in, made the Sears Home Service warranty the key part of the entire appointment. Instead of actually performing service on the malfunctioning part (an icemaker), gave some advice about dumping the ice tray more frequently, etc (turned out to in ineffective advice), pushed hard on the service contract, and walked out without ever actually doing any servicing
PS,
Roslyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836857263
Repair Kenmore Refrigerator
My refrigerator was repaired and it still is not working. I have no phone number to call Sears to return and fix my refrigerator. There are no phone numbers on any paper work and the repair guys has no business cards. This is not good.
Willie S,
Dublin, CACustomer service response - Dear Willie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836762494
Lazy investigator
Timothy arrived saying he didn't have time for the job and that it was too hot to be working on an oven. He also didn't believe the issues we were having and blamed my wife for being too sensitive and decided not to fully inspect our oven. He was quite rude and unhelpful.
Andy D,
Portland, MECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836598698