KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Still doesn't work. Not making ice
The repairman said it would be making ice in 24 hours and it hasn't made any. It has been over 24 hours
Randy S,
Texarkana, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135811527
Freezer temperature too high, not resolved!!!!!
As I start writing this review I opened the refrigerator requiring service, the temperature shows 23 degrees for freezer and 42 degrees for fridge. You can absolutely improve your repair servicing by assigning skilled repair technicians to your customers. Norberto told me that he reset the freezer temperature to zero degrees but never ever got to zero when he reset on August 11 and today August 14 he told me it's normal for temperatures to rise. But it's not normal for freezer to go up to double digit degrees which reads 23 degrees. He didn't examine the top compartment that house the compressor, inverter, evaporator, he just listened!!! Our call for service was not resolved being temperature of freezer is too high!!!!! Zero star if I could !!!!!
Amelia C,
Fountain Vly, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692134592540
Unhelpful
Even though the unit was removed, which the tech would have had to do to repair the unit, he refused to reinstall and level. In the future send a tech that does not have a bad back. I'm 72 and had to finish reinstalling the unit. Not happy with service. He was a little curt.
Steven K,
Charlton, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703661788
Upset
Technician never showed up. He was to be here between 1-5pm today. AHS contacted me and said they were notified today at 1 pm that Sears cancelled. This is the 3rd time I had to ask for the day off to get our ice maker fixed. VERY Disappointed!!!!!!!!!!!
Wayne S,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702086389
Timing
Had an appointment between 8-5 Never received a text or call to tell me he was going to be late. Showed up at 5:45. Never apologized for delay. I understand appointments run late but a text would be appreciated.
Gina J,
Olathe, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616670845
Signature Fraud
Had me sign a form to order a part - but when I received the confirmation of the form via email it said something completely different. The form that "I signed" that was emailed to me said - I abused the item and that I agreed it was not covered. Supervisor was in on it. I was a little suspicious when he went outside to talk to Supervisor after he couldn't find the part in the system. So the plan was to have me fraudulently sign off that it wasnt covered rather than them do their job and replace the part. (That is covered and has been replaced by sears previously!!!) Dont trust. dont sign on computer. he got my signature and then changed the form. Now I have been calling non stop for resolution and only get the run around.
Afraid of retaliation,
Somewhere, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616583552
Not Efficient
Ordered wrong part and left the dishwasher half open! Better quality expected
JS,
Boston, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691539393675
Still not working
4th time here on same issue and still showing error as soon as he left
Michele S,
Bend, ORCustomer service response - Dear Michele, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531923185
Work still not completed
We still have 2 lights out and the freezer handle came off when we opened it.
Karen R,
Saint John, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531464144
Knowledgeable
George arrived e on time, explained the problem and the solution he would use. He clearly knew his job and fixed it in short order.
Phil R,
Ormond Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443892553