KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Very expensive
I got charged 339 for 30 min job The technician did not inform us about the charge till he finished. We could bought a new dish washer
Mazen H,
Blacksburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912905862
Refrigerator was not repaired
All the parts that were ordered, used and unused, were left on the kitchen table, in their boxes, and the refrigerator was not fixed. When I called to follow up they made another appointment in three weeks. That makes 6 weeks without a refrigerator.
Tom N,
Hayward, CACustomer service response - Hi Tom, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692912853546
Negative experience
Unpleasant personal experience and most importantly professionally after weeks of waiting between three visits with a dead dryer, two problem diagnosis from Bobby and two parts deliveries, he wasn't able to fix it after all.
AJ,
Marin CountyCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912799005
Not happy
Made me wait all day again this is the second time I've waited all day and then he's shows up at 6pm which the appointments were both From 8am-5pm and after that he orders the wrong part so he had to come back again not happy with this Sears services I want to cancel my service and get a complete refund of services
Paul K,
East Meadow, NYCustomer service response - Hi Paul, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912773846
Jerome
After two phone calls and two texts and no replies he rings the door without any advance notice I'm forced to greet him in my BATHROBE! He was unapologetic and was quick to suggest seeking another technician...thus being my second encounter with Jerome. The first service call from Jerome was of a similar careless attitude. Further Jerome wrongly documented the repair concern incorrectly by stating a wear and tear part on the appliance was caused BY THE OWNER!! This resulted in non approval of repair by the warranty company...and resulted in full appliance failure causing much distress and subsequent visit by....JEROME.... zero stars really apply...but 1 star for showing up
Arthur K,
Crete, ILCustomer service response - Arthur, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653880438
Still not working... 0 stars
Have a supervisor call me. 3rd time for same repair. Service was set for 8 to 5. 1st time Benjamin arrived at 7 pm the next time at 6 pm. He did nothing the 1st time. Then Gregory came and ordered parts. I specifically stated do not send Benjamin but he got sent the 3rd time and had to you tube the whole time. Problems not resolved!!!!
Lucylindsay B,
Cambridge, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653548170
Bad Service
I would like to state that Sears Services is a bad company. I have had two interactions with them and both were bad. I had a problem with my refrigerator. Sears came out and diagnosed the problem and ordered the part. I didn't see them again. I would get an automated phone call to informed them the part had arrived. I had no way to informing them from the call. I tried to call the number but I was never able to talk with a live representative. They would reschedule my appointment. Finally, I got an email stating that the job was completed and they sent a bill to the home warranty company. They never came back to complete the job. They also stated that they were unable to get in touch with me. That was the first time. I have an induction stove top that stop working. Home warranty company sent Sears Services out to fix it. They arrived at the house and diagnosed the problem and ordered the part. The service guy was told of the story about the refrigerator. He made an appointment to come out the next week. My appointment was reschedule because the technician was sick and they didn't have anyone else to come out to fix the stove top. My rescheduled appointment was rescheduled for no reason. Finally, a technician arrived at my house 4 weeks later to fix it. He tried to remove the stove top and cracked the glass. He said there was damage to it. He also stated that Sears wasn't liable because they are a third party company and we have to go thru the warranty company. Long story but true. Beware of Sears Services.
Wes,
Kempner, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654906843
doesn't work can you come back look at
hi! I don't know what happen the Freezer doesn't work just still working few day then now same happen again can you come back look at thanks you
Chau L,
Pt Charlotte, FLCustomer service response - Hi Chau, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692478374961
Ice maker
The ice maker is still not working
Tom N,
Acton, CACustomer service response - Dear Tom thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221042504
Not happy and can't reach an actual person
Supposed to come to switch a glass top of electric stove last week . Window is 8a-5p so it's the whole day of waiting just for the guy to tell us they can't switch it because the caulking wasn't removed from the sides of stove . We were never told to do this before they came . When asked the worker he said oh it happens all the time nothing we can do about it . So my wife wasted a complete day for nothing! We now have to be without a stove stove top for an extra week because of incompetence. I asked them for a phone number to reach a supervisor or any human and was told they do not have a number to give me. Very hard to believe… also had to pay double for the job because we were told it's a 2 person job which is ridiculous in my opinion. The following week got the same window 8a-5p. Heard nothing again til the end of the day ..Finally switched out but not after hearing the workers complain and try to tell us the caulking wasn't completed removed in back which was false and they found that out rather quickly. They complained about the floor not being level also which was just replaced 6months ago and false. Then at the end of the day left the old glass and hurried away. They did replace it good and put stove back so that was a positive ! But overall Very poor experience and very unprofessional from the time window to the completion.. Still can't believe they wouldn't give me a number to reach a person and not a answering prompt. Hopefully the company reads this and contacts me to make it right but big companies seldom do that!
Scott D,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692219349441