KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Doesn't fill with water now
Use to run fine but leaked now after "repair" doesn't run
Justin S,
Winston Salem, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863411955
No show
I had a service appointment today between 1:00PM and 5:00PM. Your website first said that the technician would be here at 1:30, then 2:15, then 3:10, etc. Then the website said that the technician had arrived. But, no one here. When I went back to the website, the call had no updated information. I called to find out when the technician would be here and found the call had been closed. No one would be here. Great job Sears!
Betty H,
Fair Oaks, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863310996
Total DISASTER
First off, it took 7 days before you would even send someone. He came, ordered some parts and left. A week later the tech and the parts arrived. They were the wrong parts. Problem still there. Tech installed them anyway even though our parts were perfectly fine. Tech ordered new parts. Again wrong parts but installed them anyway. Tech did not understand where to look for the problem. He finally called a coworker who directed him to the problem. It was the one panel he DID NOT look at. Tech calls Select Home Warrenty and they approve the new replacement part but by now we are over our allowable limit because of all the parts the tech installed when he pulled out our fully functioning ones. Now in order to get my fridge fixed the warranty company wants ME to pay the excess amount that we are over the limit! Has the tech fixed our fridge correctly the first time we would not be over the limit. As far as I'm concerned with the Home Warranty company and /or Sears ships come out of pocket for the overage fees. We did everything go. That was asked of us. It's been 4 weeks since we called this claim in and out fridge still isn't working. Sears, you should hang you head in SHAME.
Scherry C,
Vail, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693522759061
Horrible
Services started in may, it's now August 31st. Why do you think I'm happy. Misdiagnosed three times, repair appointments changed after we committed, worst service ever. Will and never recommend ever again. Was on phone face time with someone who actually knew how to repair. Worst customer service ever. This repair guy should not be doing this as a job!!!!
Jeff W,
St Francisvle, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519527544
Zero stars. Incompetence. Deception.
The service technician came to assess our dishwasher for repair. He diagnosed the problem with the door and the latch. When asked if the machine could be properly repaired, he assured us that it could be, and that replacement with a new machine was absolutely unnecessary. Parts were ordered and service repair appointment was made. Today, after a brief attempt to repair the machine he said "now I see that the hinges are broken." The dishwasher has not been touched since his first assessment. Why was the initial diagnosis wrong? Today, He said "you need a new dishwasher!" This is deception or at least incompetence . You advertise expert technicians. He is no expert. He misdiagnosed the problem and completely deceived us – wasting time and resources. I want a 100% refund for all payments made to Sears Srrvices. This is bait and switch. You are not really Sears at all.
Joyce G,
East Chatham, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518576065
Not fixed
Upon going to hook the door of the connections were wrong, so he just soldered the wires hoping they would work well it doesn't work still doesn't make ice
Ellen P,
Pacifica, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693440675766
A&E appliance repair is a
Rezon was great. He walked in my house and looked at my refrigerator again. He again said it can not be repaired. It must be replaced. He has been here multiple times. He had replaced literally thousands of dollars worth of parts. He is the 3rd tech that has been here. No one can find the source of the water that is pooling. It even flooded my kitchen in May. Rezon's supervisor refuses to speak to me. Or process the required paperwork. Rezon spoke to Sears home warranty customer service. He asked what he needed to do to help me process the authorization to replace the refrigerator. Sears said he just needed to file the authorization report, sadly his supervisor must do so and refuses. It is leaking water and flooding. It continues to do so after approximately a dozen service appointments. Rezon was great. rezon's supervisor at a&E appliance repair is terrible. He refuses to submit the authorization to end this repair cycle. I am still having the same issue. My fridge is already dripping and he just left 2 hours ago. I have had to miss work for an entire day every time they come. This is HORRIBLE customer service. Sears needs to stop working with A&E, it'll will never recommend Sears Home Warranty to anyone, because it's a game. I paid my premium and have now had repair people coming for 5 months and still do not have a working appliance.
Mary M,
Liberty Twp, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693349101234
Cook top visit
Marc did not do his job, he came to my home and he totally neglected my inquiries. Marc kept emphasizing the fan being the issue on my cook top. I kindly reiterated to Marc the entire cook top is the issue, it sparks and smokes we had to cut off the power so that it wouldn't cause an electrical fire. Marc seem as if he didn't want to replace the parts that the other representative ordered. I haven't been able to use the cook top since June. Sears has been Givin me the run around. Errol Smith (regional) hung up on me when he tried to disqualify my claim based on what Marc told him. This is a racket, I paid for a Master Plan Protection. Now both cooktop and oven are not working.
Robinson J,
Albany, NYCustomer service response - Dear Robinson thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693346136986
what's up?
Manuel is nice guy, but I question a few things. He installed 4 new parts last time to fix problem. Next morning refrig. would not cool below 60 deg! Next tech said fan not working and didn't even look into it! I suggested looking deeper into fan not working as it was working before Manuel cam to install other 4 parts! Nope, just ordered new fan and another couple weeks without refrig. Then Manuel returned to install new fan. Dug in and said, "Here's the problem, the old fan was not plugged in!" And he was the one who unplugged it during 4 part install weeks back! Wondered if he was planning on taking the new fan & selling on open market. Very strange & such a struggle to be without refrig. for a month!!!
Denise W,
Oakdale, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258584167
Unhelpful and inconsiderate
This was not a good experience. Thomas was not helpful and rude to my tenants. Did not complete the work.
Kirstin R,
Silver Spring, MDCustomer service response - Kirstin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692915145803